Medical Receptionist - Johannesburg, South Africa - Qetello Holdings

Qetello Holdings

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Duties:

Telephone procedures
Handle callers professionally and efficiently as set out in the guidelines of the communication protocols
Message taking ensure that all messages are delivered promptly and that you follow up for resolve.

Patient Management

To ensure the respect of patient rights to confidentiality and privacy as contemplated by the National Patient Rights Charter; Protection of Personal Information Act and the Consumer Protection Act.
Treat the patients with courtesy and respect.
Provide important information to patients.

Arrivals

New Patients: primarily handled by the Medical Administration Clerk (MAC). The MR is expected to assist in the absence of the MAC.
Prearrival checklist completion.
Reminder calls 24Hrs before appointments.
Accurate capturing of demographic data, scan and upload relevant medical information to EMR as defined by the E.M.R.
Followups: handled by the Medical Reception
On treatment patients/CT planning: to report directly to the Radiotherapists or Radiotherapy Medical Receptionist.
OSW bookings: handled by the Radiotherapists or Radiotherapy Medical Receptionist.
Manage the ward list.
Book New Patients (All New Patients are to be seen within five working days of the request).
New Patient booking process [CPA] as defined by the induction training manual must be completed with every New Patient coming to the centre.
Schedule planning: determine the urgency of patient health care needs and book as per need
Electronic Medical Records Management
:
Practice Administration
Responsible for the distribution of incoming and outgoing correspondence (i.e. Doctors' outbox etc.)
Patient scripts: are to be flagged to Account Controllers for Central Auth if received.
Notify patients of outstanding payments on accounts. The Account Controller will advise the MR the day prior to incoming patients with accounts in arrears.

Requirements:

Grade 1
Valid Drivers licence
Fluent in English

Years of appropriate previous experience in a role of similar nature would be advantageous.

Sound clinical knowledge regarding cancer terminology and report handling is a must.
Data capturing ability must be proven.
Knowledge of the following software will be advantageous: Mosaiq, E-Auth, and Elixir

Working Hours:

Monday
Friday: 08H00 17H00

Remuneration:

R R depending on experience

Pension Fund

After the probation period

Funeral Benefit

After the probation period

Please note that this position requires traveling to other branches of the oncology practice as a relieved receptionist

REF:
Medical Reception - Roodepoort