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Requirements
- Grade 12 (Matric).
- Completed or studying towards a degree or diploma (preferred).
- 1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo).
- A passion for service.
- Enjoys interacting with clients and intermediaries.
- Takes accountability for own development
Duties & Responsibilities - Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
- Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
- Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
- Identify and report process and system failures, suggest enhancements to improve client experience.
- Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
- Provide a receptionist service for all walk-in clients.
- Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Competencies - Writing & Reporting.
- Presenting & Communicating Information.
- Analysing.
- Adhering to principles and values.
- Adapting and responding to change.
- Deciding & initiating action.
- Persuading & influencing.
- Following instructions & procedures.
- Delivering results & meeting customer expectations.
*Customer Service jobs in south africa
*Service Specialist – Walk In – Durban in Durban
Service Specialist - KwaZulu-Natal, Durban, South Africa - Momentum Metropolitan Holdings Limited
Momentum Metropolitan Holdings Limited
KwaZulu-Natal, Durban, South Africa
Found in: beBee S2 ZA - 2 weeks ago
Description
Momentum Metropolitan Holdings Limited's job vacancy, Career and Recruitment
Job title : Service Specialist – Walk In – Durban jobs in KwaZulu-Natal
Job Location : KwaZulu-Natal, Durban
Deadline : May 02, 2024
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