Service Specialist - KwaZulu-Natal, Durban, South Africa - Momentum Metropolitan Holdings Limited

    Momentum Metropolitan Holdings Limited
    Momentum Metropolitan Holdings Limited KwaZulu-Natal, Durban, South Africa

    Found in: beBee S2 ZA - 2 weeks ago

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    Full time
    Description

    Momentum Metropolitan Holdings Limited's job vacancy, Career and Recruitment

    Job title : Service Specialist – Walk In – Durban jobs in KwaZulu-Natal

    Job Location : KwaZulu-Natal, Durban

    Deadline : May 02, 2024

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    Requirements

  • Grade 12 (Matric).
  • Completed or studying towards a degree or diploma (preferred).
  • 1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo).
  • A passion for service.
  • Enjoys interacting with clients and intermediaries.
  • Takes accountability for own development

    Duties & Responsibilities
  • Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
  • Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
  • Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
  • Identify and report process and system failures, suggest enhancements to improve client experience.
  • Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
  • Provide a receptionist service for all walk-in clients.
  • Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

    Competencies
  • Writing & Reporting.
  • Presenting & Communicating Information.
  • Analysing.
  • Adhering to principles and values.
  • Adapting and responding to change.
  • Deciding & initiating action.
  • Persuading & influencing.
  • Following instructions & procedures.
  • Delivering results & meeting customer expectations.

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