Head: Volume, Affinity - Sandton, South Africa - Guardrisk

Guardrisk

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Introduction

Oversee the identification and development of new business initiatives and support the delivery of an excellent client experience in order to achieve business objectives. To maintain and enhance strategic stakeholder relationships.
Role Purpose
Oversee the identification and development of new business initiatives and support the delivery of an excellent client experience in order to achieve business objectives. To maintain and enhance strategic stakeholder relationships.

Requirements:

Relevant tertiary qualification
FAIS compliant
Related Insurance qualification (preferred)
At least 810 years' experience in the shortterm industry
At least 5 years leadership experience
Extensive client facing, advisory and new business development experience.
Solid knowledge of the financial/ Insurance industry and legislative requirements
Strong understanding of 3rd party cell captives and measures of performance

Duties & Responsibilities

Develop strategies to identify and develop new business opportunities in existing and untapped markets.
Develop and implement new business development plans which expand presence in existing markets, new markets and develop new client relationships in line with the ethos of client centricity and legislative requirements.
Create strategic partnerships with business partners and stakeholders in order to understand business priorities and requirements.
Set new business targets and drive the achievement of targets to increase new business and the acquisition of new clients.
Based on client need framework customise solutions for clients across licences.
Identifying opportunities for improvement or potential challenges and implementing mitigating tactics.
Gather competitive intelligence and new product ideas from the business environment and share market insights with the management team.
Development and implementation of commission and remuneration structures to maximise sales growth.
Give input and recommendations at all forums such as Product Management Committee, Market Conduct Committee, IT Steerco, Company Finance and so forth.
Encourage crosscollaboration and increasing synergies with the broader Guardrisk and MMH community.
Collaborate with various stakeholders including cell owners to define service delivery operational standards, measures and targets in line with client requirements.
Collaborate with various stakeholders including cell owners to define service delivery operational standards, measures and targets in line with client requirements.
Develop effective short, medium and longterm operating strategies and plans based on client's financial services (including, insurance and investment) requirements in order to effectively onboard and service clients/policy holders.
Manage the client experience and expectations in order to ensure client's needs are being successfully addressed.
Develop initiatives to improve or enhance the client/policy holder experience.
Oversee the assessment and analysis of service delivery gaps and challenges, and implement remedial action strategies.
Manage the development and implementation of quality management processes which ensure service delivery is line with client expectations and requirements.
Identify, plan and manage process improvement projects to improve operational efficiencies and create a culture of continuous improvement across operations.
Manage the planning of resource requirements for operations to ensure sufficient resources are in place to meet client service delivery requirements.
Oversee the provision of accurate, current advice and information regarding solutions to all clients/policy holders/stakeholders.
Provide meaningful and relevant reporting on operations and client services functions and trends as required.
Build and maintain relationships with clients and stakeholders.
Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums such as SAIA technical forums etc.
Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
Drive efforts to improve client service and fair treatment of clients within area of responsibility.
Incorporate client feedback into the enhancement of daily business processes and management operating systems.
Create a positive work climate and culture to energise employees, give meaning to work,