Regional Key Account Manager - Durban, South Africa - E2E Staffing (PTY) LTD

E2E Staffing (PTY) LTD

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Commercial

Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.

This role will work with various closely related concrete variables, requiring an understanding of the theory or practices underpinning inter-related functional processes.

Job Purpose
***The purpose of this role is to provide and drive a differentiated service offering to Formal Retail Trade customers
and outlets. The role will manage a portfolio of key accounts at a regional level, specifically within formal and independent retail and promote sales growth and customer satisfaction by successfully executing the national key accounts strategy and effectively managing relationships with key stakeholders. This role therefor builds competitiveness and sales penetration within clearly identified geographies, increasing brand equity, sales volume, market share, and corporate reputation.

***
Key Accountabilities and Outputs

Regional Key Accounts Management

Collaborate with National Key Accounts on the implementation of the National Key Account plan with impact on regional volume performance.
Design and manage sustainable, costeffective routetomarket service methodologies for the Formal Retail and Independent Retail channels.
Align and cascade national Key Account Plans into regional implementation plans by attending all National Key Account Meetings (in person/via Teams).
Negotiate regional listing, grids and Key Account activities with Independents.
Develop channelspecific regional campaigns (Jwayelani, HyperCheck, Save Group, SPAR Groups etc.)
Coordinate with National Key Accounts (PnP; S/R; SPAR; Boxer etc.) in order to drive execution at regional level into formal retailers.
Coordinate with Brand Managers in terms of regional implementation of brand plans, promotions, NPD launches etc.
Consistently monitor and track sales performance and penetration into the formal and independent retail trade.
Constantly be aware of and communicate competitor activities, pricing, products and promotions
Provide timely feedback to the National Key Account Manager, regional sales managers and sales managers with regards to retailer and or market shifts that impact
Actively adjust the operating plan to accommodate such changes (in conjunction with National Key Accounts).
Support briefs to applicable 3rd parties to grow Formal Retail and Independent Retail accounts
POP evaluation of 3rd party delivery of service level agreements to grow Formal Retail and Independent Retail accounts
Build effective partnerships and resolves customer issues.
Take responsibility for sales volume of allocated accounts.

General Business, Financial and People Management

Actively participate in strategic planning and budgeting processes
Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
Ensure adherence to financial frameworks of practices, processes, standards and controls
Manage cost drivers and take the necessary action to mitigate financial risk and address variances and discrepancies

Qualifications and Experience
***- Bachelors Degree (3 years) / NQF level 7 (Essential)

Up to 4 years experience (Operational Execution) Trade relationships
Strong negotiation and collaborative skills
Sales and Trade Execution skills
Developing and leading teams
Buying Group relationships
Collaborate internally and externally to achieve favourable OTIF outcomes
Robust IT Skills

Key Qualities
***
Communication

Communication around escalated or difficult queries with customers or clients

Problem Solving

Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.

Relationships Maintained

Others outside the organisation

Behavioural Competencies
***
Accountability

Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track.
Prepares a roadmap for success.
Ensures that all who need to know, are clear about the plan.
Takes full responsibility for own actions and outcomes, including mistakes.
Always acts in the company's best interest, regardless of whether it is difficult or unpopular.
Ensures others are on track for achieving their goals.

Collaboration

Helps others with their work.
Meets commitments to team members or others in the organisation.
Actively contributes to team discussions and the accomplishment of team work plans.
Shares expertise and resources to help others address their needs.
Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
Actively keeps