CX Specialist/Management Consultant - Johannesburg - Paton Personnel

    Paton Personnel
    Paton Personnel Johannesburg

    1 week ago

    Default job background
    Description

    Enhance Customer Experience with Strategic Vision

    About the Role

    We are seeking a seasoned Customer Experience professional to join our team and drive transformative change in customer perceptions, attitudes, and behavior.

    Key Responsibilities

    • Develop and implement comprehensive customer experience strategies across Financial Services, Retail, and Telecommunications sectors.
    • Leverage expertise in measurement, customer insights, and culture change initiatives to inform business decisions.
    • Collaborate with stakeholders to design and deliver impactful customer experiences that drive positive outcomes.

    Requirements

    To succeed in this role, you will need:

    • 3-5 years of experience in Customer Experience Management, preferably in Financial Services, Retail, and/or Telecommunications.
    • Demonstrated expertise in management consulting, with a proven track record of driving strategic change.
    • CCXP/CEMM/ACXP/ACXM/CXPA certifications or equivalent experience.

    What We Offer

    This is an exceptional opportunity for a motivated and experienced professional to make a meaningful impact on our organization's customer experience landscape.



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