Description

Job Description:

We are seeking a skilled Cash Processor to join our team at SBV-South Africa.

Main Responsibilities:

• Receive cash deposits and update the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer.

Key Tasks:

1. Prepare cash on the applicable system by checking containers/bags for damages or interferences and reporting anomalies to the Team Controller.
2. Acknowledge container/bag on the applicable system.
3. Process all deposits in line with the agreed-upon banks SLAs and SOPs on the applicable system.
4. Prep workstation accurately for effective and efficient note counting.

Note Sorting:

• Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut-off times.
• Send rejected notes to the Reject Teller together with the PCD cards, deposit slips, and stop-loss bag to verify and balance.
• Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
• Balance per deposit.
• Report differences to the Team Controller.
• Fill the production sheet.
• The technician to sign the downtime register on machine breakdowns.
• End-of-day bundles to be verified by Team Controller.

Reconciliation of ACDP Deposits:

• Perform a reconciliation of all notes rejected in order to validate the information.
• Manually check all rejected notes for counterfeits, dye-stained, and mutilated notes.
• Perform cash transfers to vaults.
• Perform end-of-day balancing/reconciliation of all cash received.
• Handle all transactions including shortages and surpluses according to SOPs.

• Check container/Bag for damage/tamper, report anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
• All deposits must be processed and balanced on the applicable system.
• Perform end-of-day balancing/reconciliation of all cash received.
• All transactions, including shortages and surpluses must be handled according to SOPS.
• Accurate prepping must be done to enable effective and efficient note counting.

Sachet and Process Coin:

• Process bulk coin deposits in accordance with SBV's policies and Procedures.
• Sort and process teller coin transfers.
• Write a board (client name, date, denomination, and the operator names) & show it to the camera.
• Receive and verify the money(bins), check the seal, denomination, and bin register.
• Count out the bags to balance with the bin page and denomination.
• Cut the bags open to fill the wagon.
• Clear jams on the machines.
• Balance the money per client/deposit.
• Report differences to the Team Controller.
• Perform end-of-day balance/reconciliation.

Bank System Integrated Deposit Processing:

• Validate all transactions linked to system integrations as per banks SLA.
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer.
• Verify deposit account number to eliminate losses or misposts.
• Escalate system downtime/delayed batches to team controller.

Payroll and Change:

• Payroll/change transactions must be processed in accordance with SLA per customer.
• Report all discrepancies to the Team Controller timeously.
• Floats must be sealed in drop-safe bags along with float packing slips and placed into trolleys as per client requirement.
• Payroll entries to be processed within the banks SLA timeframes.
• Maintain all equipment by reporting any defects on equipment to the Team Controller.
• Obtain banks authorization prior to despatching as per SOP.

Prepack/Treasury:

• Assist with the accurate packing and unpacking of Bank and ATM Cash.
• Manage consumables in line with packing requirements.
• Confirm that the bag and Seal numbers are properly recorded.

Manage Equipment:

• Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends.

Governance:

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the Organisation Culture:

• Drive the department's values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.

Lead as an Ambassador and Executor of Change:

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end-to-end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SME's (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.

Requirements:

Minimum Requirements:

• Work Experience: 6 months previous cashier/teller experience - advantageous
• Education: Grade 12 with Maths Literacy

Special Training Or Requirements:

• Successfully completed SBV Cash Processor training

Behavioural Competencies Required:

• Analytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.
• Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/group, using appropriate verbal-, nonverbal- or written communication on the required level, and sending out/receiving a clear message in the intended way.

Work Level:

Skilled

Job Type:

Contract

Salary:

Market Related

Duration:

EE Position: No

Location:

Richards Bay #J-18808-Ljbffr