- Maintain Client license data from implementation through to renewals on Salesforce.
- Consolidation of current clients licenses and co-terming assistance.
- Generation of renewal, upgrades, and downgrades quotations.
- Follow the renewal pricing process.
- Ensure all internal renewal deadlines are met.
- Review upcoming renewals to ensure alignment of system to customer contract.
- Manage all renewal change request with our partner orgs.
- Maintain a thorough understanding of all products from a licensing perspective.
- Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
- Track and provide status updates on all open opportunities.
- Oversee Admin email inbox and respond to basic sales questions.
- Attend trainings - Partner and Internal.
- Must have strong attention to detail
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
- Superior organization and prioritization skills
- Ability to perform under pressure and meet tight deadlines
- Strong communication skills, both verbal and written
- Salesforce experience
- Excellent interpersonal, relationship-building and networking skills.
- Attention to detail with a strong focus on admin skills
- Proactive rather than reactive
- Ability to confidently communicate.
- Proven ability to meet deadlines and thrive under pressure.
- Ability to multi-task and work across multiple projects, without dropping-the-ball.
- Effective delegation skills, and project management abilities
- Clear and concise communication skills both written and verbal
- Matric certificate.
- Bachelor's degree in business administration- highly prefererable.
- At least two years of experience in a renewals role.
- Excellent presentation abilities to all levels in a business
- What would make the applicant successful in the role?
- Resourceful, creative, and strategic in troubleshooting problems.
- The candidate must have strong interpersonal skills.
- Be self-motivated and a collaborative team player.
- Be DRIVEN.
- Can name more than three Star Wars characters.
Software Renewals Administrator - Johannesburg, South Africa - SurTech
Description
Software Renewals Administrator
The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..
Reporting to:Head of Operations
Management level of role:This is not a management role
Working environment & travel:Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.
Working hours:07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00
Key deliverables
Technical knowledge, skills & abilities
Behavioural, soft competencies & skills
Education & qualifications
Details of experience
We are committed to employing based solely on MERIT, irrelevant of gender, religion, or race.
For more information, or any questions contact Tamsin Jatho,