Snr Associate - Johannesburg - Quantanite

Description

Job Description: Snr Associate 

Location: Sandton, South Africa

Job Type: Full-Time

About Quantanite
Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over professionals worldwide, we're at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes orchestrating people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As we continue to grow and expand our AI and digital transformation initiatives, we're looking for a IT Team Leader to help lead and scale our operations from Johannesburg.

Job Description:
What you'll do:
Work on escalated cases such as emergency, complaint and overbooking.
Actively search for solutions to problems.
Identify root causes and create best practices to share with the department.
Support Stay 1 agents and provide coaching and feedback sessions.
Interacting with a globally diverse group of customers and colleagues.

What you will bring:

Minimum one year experience in the campaign
Proficiency in English.
Strong communications skills.
Adaptability.
Desire to solve others' problems.
Team player.
Time management skills.
Able to provide and receive feedback.
Great oral and written skills.
Self-motivated individual with the ability to multitask.
Result oriented and driven.