- Developing checklists for reoccurring problems.
- Developing recommendations for procedures to prevent problems.
- Troubleshooting software issues.
- Develop and deliver training materials to educate users on system functionalities and troubleshooting techniques.
- Performing user administrative tasks.
- First line after hours support
- Provide first-line technical support for Microsoft Dynamics AX users
- Manage incident tickets, prioritize tasks based on severity and impact, and communicate effectively with stakeholders regarding issue status and resolution timelines. Requirements
- Relevant qualification
- Minimum of 3 years' experience
- Working knowledge of SQL Databases & basic network configuration.
- Working Knowledge of IT Hardware and Software.
- Working knowledge of Microsoft Dynamics AX.
- Ability to learn and master employer-specific software.
- Strong analytical and problem-solving skills, with keen attention to detail
- Complex problem solving.
- Written and verbal communication skills.
- Ability to diagnose & address application issues across the business.
- Ability to work independently and collaboratively in a fast-paced environment
- Wow my customer
Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need - Treat the business as my own
Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time - Play as a team
Be helpfulBe inclusiveFind the fun
Application Support Engineer - Southern Suburbs, South Africa - HomeChoice Holdings Limited
Description
Description
homechoice is a leading South African homeware retailer. For over 35 years we've helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
We are looking for an Application Support Engineer to join our ICT department to support end-users in resolving problems. The responsibilities of an Application Support Engineer include responding to technical queries and issues, resolving problems in a timely manner, and providing administrative support.
To be successful as an Application Support Engineer, you should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, a good Application Support Engineer should be able to display excellent problem-solving skills and be able to work independent
What you will love doing in this role
What you'll need to do this role
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