Front Desk Manager - Olympus - HR Genie

Description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas include:

• Assisting with Club Administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Key Qualifications:

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Intermediate PC skills.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position added advantage.
• Proven track record in managing staff, planning, organising, conflict handling and problem solving.
• Have reliable transport.

CVs can be sent directly to HR Genie.