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  • Key Account Manager - Potchefstroom - Herotel Telecoms (Pty) Ltd

    Herotel Telecoms (Pty) Ltd
    Herotel Telecoms (Pty) Ltd Potchefstroom

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Key Account Manager Position

    We are seeking a skilled Key Account Manager to oversee a portfolio of Enterprise Business customers.

    Purpose of the Role:

    The Key Account Manager creates long-term, trusting relationships with our enterprise clients. The role involves overseeing a portfolio of Enterprise Business customers, processing new business, and building direct relationships with Enterprise clients.

    Key Performance Areas:

    1. Manage a portfolio of key enterprise accounts to achieve long-term success.
    2. Develop positive relationships with enterprise clients.
    3. Assist with the onboarding of new enterprise clients.
    4. Promote Herotel enterprise products to enterprise clients.
    5. Track individual sales account targets aligned with enterprise objectives.
    6. Articulate the value of our product/service within partners' organizations.
    7. Upsell and cross-sell where opportunity exists.

    Responsibilities:

    1. Process upgrade and downgrade requests.
    2. Convey enterprise client requirements to operations teams.
    3. Submit monthly sales forecasts.
    4. Escalate unresolved issues to relevant divisions.
    5. Present latest pricing on new services to enterprise clients.
    6. Report on quotes accepted for new services and upgrades.

    Requirements:

    • 2-5 years' experience in a Herotel sales function.
    • Previous experience in a NOC/Technical support role preferred.
    • Customer support experience.
    • Thorough understanding of Herotel networks and challenges.

    Education Requirements:

    • Grade 12 required.
    • A relevant Tertiary Diploma or Degree beneficial.

    Additional Information:

    • Preference given to Previously Disadvantaged Individual candidates.
    • Submission of CV provides consent for personal information processing.
    • Feedback will be provided within 4 weeks of applying.

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