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- Manage a portfolio of key enterprise accounts to achieve long-term success.
- Develop positive relationships with enterprise clients.
- Assist with the onboarding of new enterprise clients.
- Promote Herotel enterprise products to enterprise clients.
- Track individual sales account targets aligned with enterprise objectives.
- Articulate the value of our product/service within partners' organizations.
- Upsell and cross-sell where opportunity exists.
- Process upgrade and downgrade requests.
- Convey enterprise client requirements to operations teams.
- Submit monthly sales forecasts.
- Escalate unresolved issues to relevant divisions.
- Present latest pricing on new services to enterprise clients.
- Report on quotes accepted for new services and upgrades.
- 2-5 years' experience in a Herotel sales function.
- Previous experience in a NOC/Technical support role preferred.
- Customer support experience.
- Thorough understanding of Herotel networks and challenges.
- Grade 12 required.
- A relevant Tertiary Diploma or Degree beneficial.
- Preference given to Previously Disadvantaged Individual candidates.
- Submission of CV provides consent for personal information processing.
- Feedback will be provided within 4 weeks of applying.
Key Account Manager - Potchefstroom - Herotel Telecoms (Pty) Ltd

2 weeks ago

Description
Key Account Manager Position
We are seeking a skilled Key Account Manager to oversee a portfolio of Enterprise Business customers.
Purpose of the Role:
The Key Account Manager creates long-term, trusting relationships with our enterprise clients. The role involves overseeing a portfolio of Enterprise Business customers, processing new business, and building direct relationships with Enterprise clients.
Key Performance Areas:
Responsibilities:
Requirements:
Education Requirements:
Additional Information:
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