Medical Practice Manager - Hillcrest - Top Recruitment (Pty) Ltd

    Top Recruitment (Pty) Ltd
    Top Recruitment (Pty) Ltd Hillcrest

    22 hours ago

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    Description

    Job Summary

    The Operations Manager plays a pivotal role in ensuring the smooth day-to-day functioning of the medical practice. This involves overseeing daily operations, ensuring compliance with South African healthcare regulations, and managing the maintenance of clinic infrastructure.

    Main Responsibilities:

    • Daily Operations: Manage the day-to-day activities of the medical practice to ensure efficiency and productivity.
    • Compliance: Ensure adherence to South African healthcare regulations, including HPCSA and Department of Health guidelines.
    • Facility Management: Oversee the maintenance of clinic infrastructure, equipment, and facilities to maintain a safe and healthy environment.

    Financial Management:

    • Budgeting and Financial Reporting: Prepare and manage the practice's budget, track expenses, and produce financial reports to ensure transparency and accountability.
    • Billing and Coding: Oversee billing processes, medical coding, and claims submissions to medical aid schemes to maximize revenue.
    • Payments: Manage patient payments, reconcile accounts, and maintain a good cash flow to ensure financial stability.

    Human Resource Management:

    • Staff Management: Hire, train, and manage staff, including doctors, nurses, receptionists, and other healthcare professionals to ensure a high-performing team.
    • Scheduling: Manage staff and physician schedules to ensure adequate coverage for patient appointments and clinic hours.
    • Performance Management: Conduct performance evaluations, address staff grievances, and ensure the team adheres to practice policies to maintain a positive work environment.

    Patient Relations and Customer Service:

    • Patient Experience: Ensure a high standard of patient care and handle patient complaints, feedback, and queries to maintain patient satisfaction.
    • Appointment Management: Oversee the scheduling system for patient appointments to optimize workflow and minimize wait times.
    • Confidentiality: Ensure the confidentiality and security of patient records in line with POPIA to protect sensitive information.

    Information and Technology Management:

    • Electronic Health Records (EHR): Manage the implementation and operation of electronic health record systems and other practice management software to improve efficiency.
    • Data Security: Ensure compliance with data security measures to protect sensitive patient information.

    Inventory and Supplies:

    • Stock Management: Order and manage medical supplies, equipment, and medications to ensure the practice is always stocked with necessary items.

    Vendor Relations:

    • Relationship Management: Manage relationships with suppliers and service providers to ensure timely deliveries and cost-effective purchasing.

    Strategic Planning and Growth:

    • Business Development: Develop strategies for growth, expand services, and improve practice efficiency to increase market share.
    • Marketing: Oversee marketing initiatives to attract new patients and retain existing ones, including managing the practice's online presence.

    Requirements:

    • Education: Grade 12 or equivalent qualification.
    • Qualifications: Tertiary qualification in medical, nursing, business, or administration (an added advantage).
    • Experience: Experience working in a similar role is essential.
    • Interest: Have an interest in integrative medicine or functional medicine.

    Remuneration:

    R20,000 Per Month



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