Manager: Communications and Events - Johannesburg, South Africa - Nedbank

Nedbank
Nedbank
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Requisition details and Talent Acquisition Consultant

  • Req: TA Consultant: Lebohang Monate
Closing Date: 24/11/2023- Job Family- Marketing, Communication and Research

  • Career Stream
  • Communications And Public Relations


  • Leadership Pipeline

  • Manage Others
  • FAIS Affected
    Job Purpose
  • The Communication and Events Manager for our new CDR division is pivotal in fostering positive client relationships, enhancing communication strategies, and orchestrating impactful events. This position is dedicated to ensuring our clients a seamless and engaging experience throughout the debt management process, primarily focusing on effective communication and strategic event planning.

Responsibilities:


Client Communication Strategy:


  • Develop and implement comprehensive communication plans to keep clients informed about debt management processes, policies, and updates.
  • Collaborate with crossfunctional teams to ensure consistent messaging aligns with the division's objectives and maintains transparency.

Client Experience Enhancement:


  • Identify opportunities to improve the overall client experience during debt management, implementing initiatives that demonstrate empathy and understanding.
  • Act as a liaison between clients and internal teams, collecting feedback and driving continuous process improvement

Event Planning and Execution:


  • Conceptualize, plan, and execute events tailored to engage clients, fostering a sense of community and support.
  • Coordinate logistics, manage budgets, and collaborate with external vendors to ensure successful event outcomes

Stakeholder Collaboration:


  • Work closely with the Client Collections and Debt Management teams to align communication strategies with business goals and client expectations.
  • Collaborate with Marketing, Public Relations, and Customer Service teams to maintain a cohesive brand image and consistent messaging.

Job Responsibilities Continue

Compliance and Risk Management:


  • Stay informed about relevant industry regulations and compliance standards, ensuring all communication materials and events adhere to legal and ethical guidelines.

Metrics and Reporting:


  • Establish key performance indicators (KPIs) to measure the effectiveness of communication strategies and event outcomes.
  • Provide regular reports to management, offering insights and recommendations for improvement.

Professional Development:


  • Stay abreast of industry trends and emerging client communication and event management best practices.
  • Continuously enhance personal and professional development to bring innovative ideas to the division.


  • Essential Qualifications

  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


  • Preferred Qualification

  • Post Graduate Diploma: Marketing Management
  • Minimum Experience Level
  • Relevant degree in Communication, Marketing, Public Relations, or a related field.
  • Proven experience in communication strategy development and event planning.
  • Familiarity with debt management processes and clientcentric initiatives.
  • Strong organizational and project management skills.
  • Excellent written and verbal communication abilities.
  • Ability to collaborate effectively with crossfunctional teams.
  • A proactive and creative approach to problemsolving.
  • More than 5 years working experience and relevant industry experience.

Technical / Professional Knowledge

  • Communication Strategies
  • Consumer behaviour
  • Diversity management
  • Employee training/development
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Operations planning
  • Principles of project management
  • Relevant regulatory knowledge
  • Strategic planning


  • Behavioural Competencies

  • Building Partnerships
  • Influencing
  • Driving for Results
  • Planning and Organizing
  • Delegation and Empowerment
- **_Please contact the Nedbank Recruiting Team at _
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