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- Operations Management:
- Manage day-to-day operational processes for wellness days, executive health, occupational health services, lifestyle coaching, and ensure customer-focused quality-driven services are provided to clients.
- Ensure adherence to deadlines and Service Level Agreements (SLAs).
- Responsible for data management and comprehensive client reporting.
- Present reports to clients with informed recommendations.
- Build strong relationships with service providers and source new providers where needed.
- Update and manage departmental collateral, website, and IVRs annually.
- Work closely with the Operations Manager for implementation.
- Oversee and manage inventory management process.
- Assist with annual budget compilation of the division.
- Align services to industry best practice and drive improvement, assisting with new product development as needed.
- Update standard operating procedures and ideal workflow reviews annually. Create new SOPs where needed and implement.
- Report incidents online and inform Senior Manager of any incidents or identified risks.
- Assist Senior Manager with annual addendums and communication with senior providers and clients.
- New Business Opportunities:
- Provide high-quality proposals and costing for sign-off by Senior Manager for submission to clients. Drive sign-off and implementation of service once submitted.
- Manage and coordinate financial process for applicable wellness services from quotation to invoicing while ensuring budget adherence.
- Assist Senior Manager with content and quotes for tender submissions.
- Team Management:
- Manage performance of direct reports, providing support, training, and coaching where required. Ensure Key Result Areas (KRAs) are met and address through training or poor work performance process if needed.
- Assess training needs of team members and provide recommendations.
- Ensure team members implement standard operating procedures of the division.
- Monitor time and attendance of team members and leave balances monthly.
- Maintain continuous open and clear communication with all team members.
- Encourage positive working team environment and suggest practical steps to achieve this.
- A related degree in health and wellness or business-related field.
- A minimum of 3 years managerial experience.
- A minimum of 3 years experience in the wellness industry.
- Fluency in English language (read, write, speak, comprehend).
- A valid driver's license and own transport.
- Knowledge about physical activity, nutrition, wellness, and health promotion.
- Excellent verbal communication skills.
- Detail-oriented.
- Excellent presentation skills.
- Ability to adapt.
- Team player with good interpersonal skills.
Wellness Manager - Sandton - Universal Healthcare

1 month ago

Description
Job Description: Wellness Manager
Universal Healthcare, a fully independent and owner-managed company by an entrepreneurial team, is South Africa's fastest growing healthcare brand and an organization known for delivering world-class service.
We are seeking a Wellness Manager to be responsible for the operational management of some of the wellness and occupational health services within Universal Corporate wellness.
Key Responsibilities:
Requirements:
Language and Work Requirements:
Knowledge, Skills, and Attributes:
Seniority Level:
Mid-Senior level.
Employment Type:
Full-time.
Job Function:
Health Care Provider.
Industries:
Wellness and Fitness Services.
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