Df Customer Service Representative - Johannesburg, South Africa - iContact BPO

iContact BPO

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job description

About Us

iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.

We are in the market for Customer focused and resulted oriented individuals, with sound problem solving and interpersonal skills to deliver effective engagements to customers in the USA for one of our clients in the automotive industry, as a customer service representative your duties will include scheduling service appointments, making outgoing Sales and Service calls including CSI calls, recall appointment calls and declining service appointment calls.

Key responsibilities

Manage all incoming communication from customers in a timely manner.
Follow communication "scripts" when handling different topics.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Maintain professionalism in all customer engagements.
Meet personal/team qualitative and quantitative targets.

Requirements:

A minimum of 2 years' experience in an international call centre customer service role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively.
A matric certificate or equivalent qualification
Must have a driver's license or have driving experience.
Experience in working in a highvolume customer service environment.
Comprehension of measurable goals set by your previous employer (s)

Next Steps:

Job Types:
Full-time, Permanent

Salary:
R7, R11,000.00 per month

Ability to commute/relocate:

Johannesburg, Gauteng 2195: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Do you have at least 2 years experience in Customer service for an international call center role?
Are you able to work USA based hours(Night shift) & work on some weekends?
Do you have a drivers license or driving experience?

Education: