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Witbank

    Aftersales Consultant Dealership - Witbank, South Africa - Stepco Recruitment

    Stepco Recruitment
    Stepco Recruitment Witbank, South Africa

    2 days ago

    Default job background
    Full time
    Description

    POSITION:
    Aftersales Consultant / Service Agent


    AREA:
    Witbank


    Our well-established client (Automotive Industry) is looking for an Aftersales Consultant to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.


    KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

    Minimum Job Requirements:
    Senior Certificate (Grade 12)

    Advantageous:

    Requirements:
    Computer literate (Office Suite)


    • Driver's license
    • Motor dealership industry (technical experience)
    • Technical Qualification

    Key Performance Area:

    • Prepare for the arrival of the customer
    • Taking care of customer at initial consultation upon arrival
    • Ensure accurate Warranty and Motor plan details on system
    • Update Dealer Management System, track all vehicles and update control systems
    • Liaise with customers
    • Ensure accurate invoice payments
    • Vehicle hand over
    • Customer follow – up and reminders (if not done by capacity planner)
    • Attend weekly service meetings
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