Credit Controller - Gqeberha, South Africa - Headhunters

Description

• Relevant qualification essential.
• Knowledge of Full Credit Control function.
• Excellent verbal and written communication skills.
• Good Interpersonal skills and customer service driven.
• Analytical and Problem-solving skills.
• Must have sound numerical skills, accuracy, and organised.
• Must be able to produce reports using Microsoft Office.

• Collections on outstanding accounts as per assigned aging report.
• Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
• Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
• Meeting monthly collection target and reducing portfolio risk (High Risk Accounts D).
• Ensure all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing/Statements/Payments).
• Ensure Debit Order return process is followed.
• Follow-up on Broken PTPs and outstanding queries in-order to recover payment.
• Manage Holds in line with Aging Bucket (Adding/Removing).
• Accounts must be handed over to pre-legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
• All communication must be done in line with Standard Operating Procedures (Type and Time).
• Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.

• Prepare documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior.
• Accurate processing of unallocated payments. To be reviewed by National Senior.
• Work closely with admission team to resolve cancellation queries and close loop with customer.
• Credit Balance investigation. Updating Notes on Excalibur.
• Handle account queries or complaints and provide appropriate solution and alternatives.
• Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.

• Evaluation of all Key Performance Area.
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to Campus Senior/National Senior will be audited.