Customer Service Specialist, Operations - Pretoria, South Africa - DSV

DSV

Verified Company

Pretoria, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Manage all CLIENT transport movements by:

Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
Monitor real time Status Updated, either by Mobile App, GPS devise and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timorously within the customer's SLA
Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
Communicate with RTM and DSV CLIENT plant Management on all exceptions

ESSENTIAL DUTIES AND RESPONSIBILITIES

Full accountability and supervision of the operation
Planning and dispatching of loads, including allocating Drivers to relevant routes
Vehicle and load tracking
Managing the POD processing as well as Driver debriefing
Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
Ensuring client's needs and expectations are consistently met within scope of the SLA
Client interaction and issue resolution to ensure client satisfaction
Actively managing daily operational performance to consistently achieve performance metric targets
Delivering on client and internal requirements
Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
Firm and consistent approach to ongoing performance measurement and management of team
Resolution of all IR issues in conjunction with HR
Coaching and mentoring of team to achieve client objectives
IDP and succession plans in place for key roles in place
Drive training interventions to close skills gaps in operations

QUALIFICATIONS

Matric / Grade 12 (essential)
Tertiary qualification in Logistics Warehouse Management or equivalent (Advantage)

COMPUTER SKILLS

Minimum Requirements:

At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and Milkruns
Prior Team Leader or Supervisory exposure
Experience in planning and allocation of loads as well as followups and tracking
Experience in capturing POD's and debriefing of Drivers
Experience in monitoring costs and overtime
Experience in Driver and Vehicle management
Excellent communication and relationship building skills
Ability to work under pressure and multi tasking
Coaching and mentoring skills

NB This role will require working shifts, including night and graveyard shifts and is a non-negotiable