Retail Centre Manager - Cape Town, South Africa - FPG Property Management

FPG Property Management
FPG Property Management
Verified Company
Cape Town, South Africa

1 day ago

Thabo Mthembu

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Thabo Mthembu

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Description

POSITION PURPOSE


To take responsibility for the day-to-day management of the Centre ensuring investment growth and maximizing income of the shopping centre through effective centre management controls.


KEY PERFORMANCE AREAS

  • Assumes responsibility for the effective operations management of Centre and facilities.
a. Centre Management

  • Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord's strategies
  • Assists with a maintenance plan including allowances for provisions or depreciation where applicable (annually)
  • Investigates/initiates proposals for refurbishments
  • Maintains a handson control of projects in hand
  • Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade
b. Client Reporting

  • Compiles accurate monthly report to senior according to agreed format timeously
  • Analyses of monthly income /expenses and variance reporting
  • Obtains, monitors and reports on tenant monthly turnover figures
  • Obtains, monitors and reports on turnover rentals
  • Monitors of all municipal recoveries (and general recoveries) on a monthly basis
c. Planning And Budgeting

  • Assists in preparing budgets as required each year
  • Completes forecasts timeously as required
  • Reviews market rentals quarterly and ensure best possible rate achieved and maintained
  • Assists in formulation of business plans for the centre/s
  • 5 Year budget preparation and control as required
  • Quarterly review and monitoring results as required
d. Quarterly Expenditure / Analysis

  • Estimates new operating costs
  • Ensures recovery of operational and utility costs in accordance with Lease terms
e. Debtors and Creditors Management

  • Credit Control

Responsible for Management:

  • Monthly arrear followups with tenants
  • Legal action / liaising with attorneys / management as required
  • Motivate Writeoffs to senior management
f. Parking Management - if necessary

  • Attends monthly / ad hoc interaction meetings all parkades where applicable
  • In conjunction with the responsible person for parking, maintains accurate control of "in house" operated parkades
g. Tenant Manager

  • Deals with correspondence / interaction with tenants as required
  • Assists in timeously renewing leasing and all vacant space is let and in a presentable state
h. New Tenants

  • Shows prospective tenants premises and acts as a brand ambassador for the centre.
  • Maintains tenant relationships
  • Tenant mix i.e. what business should be established / recommended
  • Controls new leases ensuring House Rules are met
  • Controls / oversees new installations (through technical / operations manager where appropriate) including:
  • Premises design
  • Negation/liaison/control with/of professionals and contractors
  • Sign off acceptance of complete premise entry inspection form
i. Existing Tenants

  • Tenant liaison
  • Regularly assesses tenants' turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
  • Monitor and compile foot traffic reports
j. Expense Control

  • Checks payments of accounts and requests authorization from Property Manager
  • Checks cleaning, consumables, electrical and general maintenance orders requests authorization from Property Manager
  • Ensures cost effectiveness and performance of contractors
k. Financial Management

  • Monitor and report on monthly financial statements
  • Monthly management reports
  • Accurate budgeting and reporting
l. Operating costs

  • Calculates operating costs for chargeout to tenants
  • Ensures recoveries as appropriate
  • Issues tender documents
m. Expense control

  • Checks and approves payment of accounts
  • Controls cleaning, consumables, electrical and general maintenance
  • Controls municipal payments and recoveries there against
  • Ensures effective performance of contractors
n. Customer liaison

  • Handles all complaints within 24period
  • Escalates issues to Property Manager
o. Public relations and Marketing

  • Compiles year's budget and strategy for approval by Property Manager
  • Establishes and maintains sound public relations
  • Networking with tenants, public, external organizations
  • Attracts people to the centre
  • Control of Advertising Materials
  • Motivates and assists tenants to improve their services
  • Assumes responsibility for the effective repairs and maintenance of the centre.
a. Asset Management

  • Controls/schedules/implements regular preventative maintenance program in line with budget constraints
  • Motivation of refurbishments, major repairs as appropriate
  • Attends site meetings with contractors in respect of maintenance/expansion of projects
  • Monitors progress and keeps Facility and Property Manager informed
  • Inspection / enforcement of tenant responsibilities during and on termination of lease terms
  • Liaises with appropriate Government, Provincial and/or local authorities
  • Responsible for Compliance of OSH Act
b. Maintenance

  • Gener
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