Customer Relations Manager - Centurion, South Africa - Bluespec Holdings
Description
Main Duties And Responsibilities:
- Relationship Manager's role is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to date on products and services to maintain that relationship.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety.
- Building longterm relationships with customers and establishing brand loyalty.
- Attend to clients complaints and resolve issues promptly.
- Work with internal departments to ensure company meets clients' expectations.
- Oversee customer relationship management system.
Requirements:
Automotive industry and preferably form an OEM environment.
- Dealership support,
- Technical questions,
- After Sales customer service
- Recalls
- Cost management
- Customer / Partner / Supplier relations
- Manage a small staff compliment
- Reports into Director Level
- Must be able to communicate well (in all forms)
- Excellent computer skills (software) and be able to compile reports at executive level
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