Field Services Call Scheduler - Midrand, South Africa - Nexio
Description
ROLE PURPOSE
- Evaluate and schedule Field Services Installation and Support calls.
ROLE REQUIREMENT
- Evaluate Field Service support calls logged on Remedy based on priority and geographical location.
- Assign Filed services calls to best suitable engineer or SMME based on skill level required and geographical location of the call.
- Liaise with Vodacom CSOC / ENS and PMO wrt. Delays and available timeslots for installations and support calls.
- Assist with escalated call scheduling and assignment of National Field services and SMME calls.
TECHNICAL / PROFESSIONAL COMPETENCIES
- Good Telephonic Experience
- Great People skills
- Adaptive to Technology
- Good Problem Solving and Analytic skills.
- Fast Learner
QUALIFICATIONS & EXPERIENCE
- Minimum 2 years BMC Remedy Call desk experience
- Strong Microsoft office skills
- Excellent communication skills
- Grade 1
- N+ Beneficial
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