Telesales Team Leader - Westville, South Africa - Ultra liquors

Ultra liquors

Verified Company

Westville, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Additional bonuses

Every 3 months stock loss and buffalo incentive

Provident fund

Medical aid after 2 years of service

Year end bonus 50 percent of salary

ROBINSON LIQUORS (PTY) LTD

JOB DESCRIPTION

TELESALES TEAM LEADER

I NAME:
_______

DATE:
_______

SIGN:
_____
confirm that I have gone through this job description pack with my manager and understand:

What my tasks are
How to perform my tasks
How my performance will be measured

I NAME:
_______

DATE:
_______

SIGN:
_____

Manager of _____________ confirm that I have gone through this job description pack with the above mentioned employee and explained the contents to him /her.

TABLE OF CONTENT

1
TASKS 3_
1.1 MANAGING THE TEAM OF TELESALES PERSONNEL, DRIVERS_
AND PICKERS 3_

TEAM MANAGEMENT 3_

MANAGING THE TELESALES PERSONNEL 4_
MANAGING THE DRIVERS 5_
MANAGING THE PICKERS AND VAN ASSISTANTS 5_

1.2 ENFORCING PROPER DISPATCH PROCEDURES 5_
1.3 MANAGING COLLECT AND CALL AND COLLECT ORDERS 6_
1.4 SECURITY 6_
1.5 UNDERSTANDING YOUR MARKET 7_
1.6 ACTIVELY GETTING NEW TELESALES CUSTOMERS 7_
1.7 LIAISON WITH CUSTOMERS 8_
1.8 CONTROLLING THE DEBTORS AND OUTSTANDING CODS 8_
1.9 ADMINISTRATION 9_
1.10 GENERAL 10_
1.11 TRAINING 10_
1.12 OTHER DUTIES 10_
2 PERFORMANCE MEASUREMENTS 11_
3 ATTACHMENTS 18_
3.1 ATTACHMENT ULTRA LIQUORS CUSTOMER VISITS 18_
3.2 ATTACHEMENT ORDERS, DELIVERIES AND PAYMENTS AT ULTRA LIQUORS 20_
3.3 ATTACHMENT TELESALES FILING PROCEDURES 22_

TASKS
The following list of tasks aims to help you to understand the nature of the job.

However, it is not exhaustive (you will be asked to do other things as well) and part of your job includes performing any other reasonable and lawful duty that the company may ask you to do, to the best of your ability.

You must be aware up front that the key measures of your performance will be:

The total telesales turnover in the store vs budget and history:

-
The profitability of the telesales business:

The total number of customers we service through telesales:

-
The results of the customer surveys conducted with the telesales customers at your store:

The management of the stores credit (limiting bad debts and outstanding payments). THIS IS ABSOLUTELY CRITICAL AND WILL REQUIRE THE FULL APPLICATION OF THE KNOWLEDGE

YOU GAINED IN THE CREDIT CONTROL COURSE YOU

ATTENDED. The total store credit must remain below budget so try and do business for cash. If this is not possible offer terms of only one week i.e. customers pay every Monday for last weeks orders.
MANAGING THE TEAM OF TELESALES PERSONNEL, DRIVERS AND PICKERS TEAM MANAGEMENT

You need to complete every team members' performance appraisals with at least twice a year. This must be done honestly and factually (no emotions please) and must point out both their strengths and weaknesses
You need to give feedback to your team on a daily basis so they know when they have done a good job or a bad job. Ensure that they strictly adhere to all items in their job descriptions as well as relevant company policies, daily
Checking staff daily to ensure that they adhering to the company dress code policy and that all staff uniforms are clean, look new and name tags are worn. NO EXCEPTIONS PLEASE Also ensure they arrive on time, sign in honestly, do not leave early and do not take extended lunch and tea breaks.
Training and mentoring all new team members in:
The company's orientation pack o The persons job description o The persons career path
Ensuring each person has an up to date personnel file in the store containing their signed job description, signed letter of appointment, last two performance appraisals, engagement advice including contact details and any other relevant documents such as sick notes, warnings, etc.

-
Sectoral Determination. Ensure that you understand every section of this Government Gazette. The wages, the particulars of employment, the hours of work, leave, uniforms, attendance registers, etc. You must know this

No Exceptions Please
Staff scheduling o Ensure your team are motivated to provide the best possible customer service within working hours
Ensure overtime is below budget for EACH staff member and schedule staff to ensure that all team members are available during busy times but are given time off during quiet times to eliminate overtime
Run weekly "plan, do and review" meetings with the entire team discussing what needs to be done, what needs to improve and what is working well
Handle the disciplining and performance monitoring of the team when required in strict adherence to the LRA and company disciplinary code
Complementing the team when their job is performed well
Identifying star performers and training them for promotion

MANAGING THE TELESALES PERSONNEL