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    • Customer Care Support Team Lead - Cape Town - Ello Technology SA

    Ello Technology SA
    Ello Technology SA Cape Town

    1 week ago

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    Description

    Career Opportunity: Team Lead

    About the Role

    We are seeking an experienced Team Lead to guide our support engineering team in delivering exceptional technical support, managing significant customer-centric projects, and driving customer satisfaction and retention.

    Key Responsibilities

    1. Strategic Customer Relationship Management: Collaborate with Customer Care Account Managers to align technical support with customer account strategies, enhancing customer loyalty.
    2. Feedback Loop Integration: Manage a structured process for actionable customer feedback, improving service quality and satisfaction.
    3. Cross-functional Collaboration: Work with other departments for cohesive project management and strategic initiative execution.
    4. Customer Success Projects Leadership: Lead projects that align technical capabilities with customer business goals.

    Description

    This role includes enhanced collaboration with Customer Care Account Managers, a structured feedback loop from customers, and a direct contribution to revenue growth and customer success.

    Requirements

    To be successful in this position, you will have:

    • A strong background in technical support or a related field.
    • Excellent leadership and communication skills.
    • Ability to manage multiple projects simultaneously.
    • Experience working with cross-functional teams.
    • Strong analytical and problem-solving skills.

    What We Offer

    In return for your expertise and dedication, we offer a competitive market-related salary, plus 3 annual performance-based bonuses per year.

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