Customer Service Representative - Sandton - IOCO

IOCO Sandton

1 week ago

Description

About the Role

iOCO Infrastructure Services is seeking a Customer Service Representative to join our team.

Job Summary

We are looking for an experienced professional to bridge the gap between customers and our technical support team, providing exceptional customer service and technical proficiency.

Key Responsibilities

Cradle to grave management of tickets and other ad-hoc TLM functions
All aged/unmanaged tickets to be escalated to relevant support groups and updated
Monthly reports on area-specific criteria submitted on the 1st working day of the new month
Ensure that all relevant tasks within your area of expertise are performed within agreed-upon deadlines and parameters
Suggest new/improved ways of work (CSI's)
Assist colleagues and SD agents where and when required
To ensure that all HR policies and procedures, as well as BU-specific procedures, are adhered to, e.g. house rules, housekeeping, dress code, assets etc

Your Expertise

2+ Years' experience in an IT environment

Qualifications Required

Grade 12
A+, N+
Soft Skills
ITIL Foundation
Technical IT Qualification

Additional Information

Contract Position: 6 Months
Location: Sandton (Onsite)

Why Work for Us?

If you're feeling stuck in a daily grind, we invite you to discover a professional journey that embodies excellence without compromise.

We're iOCO Infrastructure Services, where we deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on.

You'll partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators, driven by a passion for delivering value to our clients and finding joy in the process.

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