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- To drive sales growth, build customer loyalty, and meet sales, profit, and compliance targets, contributing to a competitive brand advantage.
- Maximise sales through promotional activities, cross-selling, up-selling, and superior customer service across the store team.
- Efficiently execute operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
- Ensure in-store visual merchandising meets brand standards and maintains a consistent appearance.
- Motivate and direct staff to achieve targets and performance goals, effectively managing teams in the absence of the Store Manager.
- Maintain work schedules daily, adhering to the Group's labour policy and relevant labour model.
- Execute customer service initiatives resulting in excellent customer experiences, loyalty, and club card participation.
- Attend to administrative responsibilities efficiently, including time and attendance records and employee submissions.
- Live and drive company values to achieve the Group's vision as the customers' first choice health and beauty retailer.
- Grade 12 (Maths 50% and English 50%) or equivalent qualification.
- Desirable: Degree in Retail/Business Management.
- Minimum 2 years' experience in assistant store management within a retail/FMCG environment or successful completion of the Clicks Trainee Store Management Programme.
- Financial management experience, including budgets, financial statements, and ratios.
- Understanding and application of financial management principles.
- Retail background with knowledge of merchandising and promotions.
- Stock, cost, risk, and compliance management procedures.
- Customer service excellence.
- Labor legislation and IR practices.
- People management.
- Competency-based interviewing.
- Results-driven approach.
- Planning and organising skills.
- Problem-solving skills.
- Strong customer orientation.
- Follower of instructions and procedures.
- Delivering results and meeting customer expectations.
- Working with people.
- Analytical skills.
- Leading and supervising.
- Entrepreneurial and commercial thinking.
- Coping with pressures and setbacks.
Assistant Store Manager- Clicks Tzaneen - Clicks Group Limited
Description
Passionate about delivering exceptional retail service and driving sales growth? This is an exciting opportunity for an Assistant Store Manager to support the Store Manager in ensuring efficient store operations and customer satisfaction.