Sales Operations Manager - Centurion, South Africa - Ellahi Consulting

Ellahi Consulting

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Core purpose of the role

To ensure optimal functioning of the sales and customer experience departments to maximise recoveries and units sales, grow customer base to achieve the company's sales targets.

Location:
Centution/PTA

Salary:
RR pa depending on experience and qualifications

Benefits:

8% Company contribution on Provident fund
R1500 company contribution on medical Aid.

Academic qualifications

Relevant Sales and Marketing degree/diploma/equivalent
Relevant Post Graduate qualification (Advantage)
Auctioneering certification (Advantage)

Work experience

5 to 7 years' sales experience in the vehicle auctioneering/sales industry /motor engineering industry
Proven track record of strategic customer relations management
Retail Sales experience
Proven track record of achieving sales targets
People management experience
Sales Management experience

Knowledge

Good product knowledge
Understanding the importance of structures, processes and compliance
Deep understanding of online auctions
Understanding of, and proven track record of achieving financial benchmarks and targets
Strong expertise in demand creation and customer influence
Knowledge of techniques to shape solutions to meet customer needs
Salvage Management and disposal industry understanding
Understanding of the expectations and desires of retail customers

Skills

Planning and Organising
Highly developed communication skills to persuade and influence
Financial acumen
Welldeveloped listening skills to understand and resolve customer problems
Welldeveloped interpersonal skills to network
Welldeveloped internal resilience (EQ) and sensitivity to diversity
Highly developed discretionary skills to negotiate
Strong conflict resolution skills
Good numerical reasoning and interpretation skills
Welldeveloped problem solving skills
Broad analytical and diagnostic skills
Computer, technology and system skills (Intermediate advanced MS Office)

Personal Attributes

Planning and Organising
Drive for Results (action orientation)
Adaptability
Innovation and Continuous Improvement
Strong drive for growing the business
Concern for communicating clearly and persuasively
Commitment to maintaining business awareness
Orientation towards growing and nurturing relationships
Focus on Customer Centricity
Readiness to make and own decisions
Remain resilient with stress and pressure
Commitment to behaving ethically and correctly

Advantageous:

Concern for leading others and our culture
Focus on analyzing and solving problems
Focus on innovating
Appreciation for challenging others with respect
Openness to accepting feedback
Concern for valuing and appreciating others
Concern for working within parameters

Key deliverables and outputs
Strategic and Financial

Ensure the set sales targets and sales metrics are aligned to and achieve the planned business objectives.
Monitor sales performance to ensure that budget targets are met and that revenue flows are maximized.
Ensure recovery ratios are in line with strategic sales plan.

Customer Experience Solutions

Work closely with Marketing to implement relevant marketing plans to grow the business, ensuring sustainable business performance.
Drive a culture of continuous innovation and improvement to ensure that the business remains at the forefront of the industry (including system improvement recommendations).
Provide solutions to issues and ensure effective resolution (e.g. profit decline, loss of business to competitors)
Ensure understanding of the optimal customer solution and the options to meeting the customer's requirement at best cost.

Operational

Manage sales performance and reporting.
Ensure appropriate stock planning and allocation to maximise sales.
Provide customers/suppliers with relevant services and information as required.
Oversee the functioning of the repudiations, customer experience and auctioneering departments for effective performance.
Manage adherence to all contractual obligations by maintaining and improving the company's service offering, according to average Turn
Around-Times (TAT).
Investigate and timeously resolve any customer related queries.
Ensure compliance to all legislative requirements and business rules where applicable.
Oversee all lead management systems and webbased initiatives.
Work closely with Supplier Experience and Registration Documents teams to ensure any bottlenecks with regards stock availability are timeously addressed (stock in bond counter weight).

Risk Management