Salesforce Business Analyst - Cape Town, South Africa - NMI

    NMI
    NMI Cape Town, South Africa

    2 weeks ago

    Default job background
    Description

    NMI seeks a self-motivated and creative individual to join our Cape Town team as a Salesforce Business Analyst. This vital role focuses on gathering and documenting requirements, driving successful application implementations and enhancements, analyzing business processes to improve business workflows, and identifying inefficiencies and areas for improvement.

    In this position, you will gather and document business requirements, report and dashboard building, data management, Salesforce customizations, and application testing, and collaborate with Sales, Marketing, and Support teams to implement new and improve existing business processes.

    Key Responsibilities:

  • Salesforce Customizations
  • Experience with Salesforce Flow and Process Builder
  • Create/Update Formulas, Validation Rules
  • User Management
  • Troubleshooting Salesforce Errors/Issues
  • Object Management
  • Gathering and Documenting Business Requirements
  • Create and Manage Salesforce Reports and Dashboards.
  • Salesforce Data Management and Quality
  • Testing and Quality Assurance of Salesforce and related business processes
  • Analyzing Business Processes and Identify Opportunities for Enhancements
  • Collaborate with Sales, Marketing, and Support on defining and documenting business processes
  • Additional Ad-Hoc responsibilities tied to supporting and remediating Sales and Marketing tools issues, as needed

    • Requirements

  • Minimum 3-5 Years as a Salesforce Business Analyst or similar role
  • Writing Business Requirements and Process Documentation
  • Excellent communication skills and ability to simplify complex topics
  • Creative, analytical mind with problem-solving aptitude
  • Organized and able to work without close supervision
  • Attention to detail
  • Salesforce Administration Experience and/or Certification is highly preferred
  • Experience in using the following additional applications are preferred: Zoominfo, Seismic, Workato and Chili Piper

    • Attendance within the Cape Town office for US Working Hours (2pm - 11pm SAST) is required for this role. Office location: Cape Town V&A.

    Benefits

  • Annual salary of R600,000 - R650,000, dependent on experience.
  • 45-hour work week
  • Standard South African Leave policy.
  • South African Public Holiday Schedule Observed.

    • What we do

    NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

    We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

    Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.