QA Manager - Johannesburg, South Africa - iSON Xperiences

iSON Xperiences

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

iSON Xperiences is a leader in the BPO space, with global presence in over 20 countries. Join us and be part of a global movement as we continue to expand our South African footprint.

You will be required to ensure that our agents meet and exceed the defined quality and productivity standards to support the achievement of sales targets. Your attention for detail and passion for sales will stand you in good stead to excel in this role.
Develop quality assurance plans, sampling methodologies, audit types, monitoring procedures, feedback and coaching methodologies, corrective actions, and verification procedures in accordance with the Standard Operating Procedures (SOPs)
Monitor the team productivity and adherence to laid down standard operating procedures with emphasis on accuracy and ontime delivery.
Reduce business risk, improving the quality of call centre agents' engagements, and overall performance.
Lead, mentor and manage a team of QA analyst.
Use your expert knowledge to upskill the teams and the operations floor

Application Deadline: 2023/10/20