Specialist: Technical Support - Menlyn Park, South Africa - Assupol
Description
- To provide desktop and technical support on hardware and software related issues within the organisation._
- 1. Provide hardware and software support (LAN & WAN) Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- 2. Provide 2nd line support to users on helpdesk Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
- 3. Boardrooms and printers Assist with first line support in boardrooms.
- Assist with first line printer support
- 4. Provide electronic access relating to buildings Procurement Assist with procurement of endpoint devices and accessories for users.
- Assist with maintenance of asset register with IT Asset Management Team
- 5. Assist users Close all calls (using jira system) within the SLA.
Requirements:
FORMAL EDUCATION
- Matric
- National diploma in IT or equivalent (Advantage)
- A+
- N+
- Atleast 3 Years' Experience in 2nd & 3rd line support
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Menlyn
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