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  • Lead: Credit Innovation and Change Management - Johannesburg - Old Mutual

    Old Mutual
    Old Mutual Johannesburg

    1 month ago

    Old Mutual background
    Description

    Lead of Credit Innovation and Change Management

    The Lead of Credit Innovation and Change Management is responsible for leading and overseeing all aspects of innovation and change initiatives within the credit risk domain. This role involves driving strategic changes, process enhancements, and technology implementations to optimize credit risk management practices.

    Key Result Areas

    • Change Strategy and Planning:
      • Develop a comprehensive change management strategy aligned with the credit risk function's goals.
      • Develop a comprehensive credit innovation strategy aligned with the credit risk function's goals.
      • Identify key stakeholders, assess their readiness for change, and create tailored communication plans.
      • Collaborate with senior leadership to prioritize change initiatives.
    • Process Optimization and Transformation:
      • Evaluate existing credit risk processes and identify areas for improvement.
      • Lead process reengineering efforts to enhance efficiency, accuracy, and risk mitigation.
      • Implement best practices and industry standards.
    • Technology Adoption and Integration:
      • Work closely with supporting chapters (engineers, solution architects, etc.) to introduce new credit risk management systems or enhance existing ones.
      • Ensure smooth adoption of technology solutions by credit risk teams.
      • Provide training and support.
    • Risk Culture and Communication:
      • Foster a positive risk-aware culture within the organization.
      • Communicate the rationale behind changes, emphasizing risk management benefits.
      • Address any resistance to change and promote buy-in from stakeholders.
    • Project Management:
      • Define project scopes, objectives, and deliverables related to credit risk change initiatives.
      • Develop detailed project plans, allocate resources, and monitor progress.
      • Mitigate risks and address issues promptly.
    • Performance Metrics and Evaluation:
      • Establish key performance indicators (KPIs) to measure the success of change efforts.
      • Regularly evaluate the impact of changes on credit risk processes and outcomes.
      • Adjust strategies based on performance data.
    • Collaboration and Leadership:
      • Collaborate with cross-functional teams, including credit analysts, data scientists, and compliance officers.
      • Lead change management teams, providing guidance and mentorship.
      • Influence decision-making at the executive level.
      • Provide support and input into the customer-facing teams on how to improve customer experience.
      • Provide input and technical support into the E2E Credit Risk lifecycle processes and support the Head of Credit Decisioning and the Head of Credit Analytics.

      Role Requirements

      Qualifications:

      • Bachelor's degree in Finance, Risk Management, Business, or a related field.
      • A Master's degree or professional certification (e.g., CFA, FRM, Lean Six Sigma) is an advantage.

      Experience:

      • 8+ years of experience in credit risk, lending, or financial services, with a focus on innovation and transformation.
      • Proven track record in leading credit transformation projects, including digital credit solutions and process automation.
      • Strong understanding of banking regulations, credit policies, and emerging trends in lending.
      • Experience in change management, including stakeholder engagement and business readiness strategies.

      Skills:

      • Agile Project Management, Change Management, Entrepreneurial Thinking, Managing Stakeholder Expectations, Prioritization, Project Communications Management, Project Estimations, Project Life Cycle Management, Project Management Governance, Project Organization, Project Quality Assurance, Project Quality Management, Project Risk Management, Project Scope Management, Strategic Program Management.

      Competencies:

      • Balances Stakeholders, Builds Effective Teams, Collaborates, Communicates Effectively, Courage, Decision Quality, Develops Talent, Drives Vision and Purpose.

      Education:

      • NQF Level 9 – Masters.

      Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.


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