Service Center - Johannesburg, South Africa - SIM2Serve (PTY) LTD

Description

_travSIM GmbH, headquartered in Brandenburg, is a leading company founded in 2014 to provide top-notch communication solutions for popular travel destinations worldwide.

• Join a diversified team of 80 people spread across 4 continents who share our collective values of placing the needs of our customers first._

• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions.
• Adhere to procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Transferring and maintaining data from other formats into computer files or database systems.
• Typing in data provided directly from customers.
• Creating spreadsheets with large numbers of figures without mistakes.
• Taking existing data from a separate document and inputting it into Excel.
• Using and keeping track of formulas on the existing sheets.
• Advanced MS Excel skills (Formatting cells, finding and replacing data, sorting data).
• Creating data driven charts and other visual presentations, for presentations to Management.
• Ability to use simple functions such as SUM, COUNT, AVERAGE, SUMIF, COUNTIF.
• Verify data by comparing it to source documents.
• Defining, implementing and maintaining data archiving procedures and storage protocols.
• Retrieve data from the database or electronic files as requested.
• Perform regular backups to ensure data preservation.
• Sort and organize paperwork after entering data to ensure it is not lost.

• Proven customer support experience or experience as a Client Service Representative.
• Strong numeracy skills.
• Computer Literate.
• Track record of overachieving on assigned quotas.
• Excellent phone etiquette and contact handling skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven experience as data entry clerk.
• Fast typing skills.
• Advance knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc).
• Working knowledge of office equipment and computer hardware and peripheral devices.
• Basic understanding of databases (Creation and Maintenance).
• Good command of English both oral and written and customer service skills.
• Great attention to detail.

• Matric Certificate
• Minimum 3 years work experience

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

• High School (matric) (preferred)

• Customer service: 3 years (required)

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (preferred)