Admin IT Helpdesk Coordinator - Centurion, South Africa - Profession Hub

Profession Hub

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client in the computer and services industry is searching for an Admin IT Helpdesk Coordinator to join their team in Centurion.

Purpose of the role:

The Admin and Helpdesk Coordinator plays a crucial role in ensuring that IT issues are promptly addressed, and end-users receive the necessary support to use technology effectively in their daily work.

They act as a liaison between the IT department and other business units, helping to bridge the communication gap and ensure a smooth IT support process.

Required Skills and Qualifications:

Matric and a relevant tertiary qualification
Experience IT Background

-
advantageous (not a must)

24 years' experience in a similar role
Bilingual in Afrikaans and English
MS Office and basic knowledge of computers

Roles and Responsibilities:

Arranging meetings and appointments for executives or team members.
Maintaining accurate records, databases, and files. This could involve entering data into software systems, updating records, and organizing documents for easy retrieval.
Overseeing the daytoday operations of the office, including managing office supplies, equipment, and facilities.
Any other ad hoc administrative duties
Communicate with suppliers and clients of the organisation.
Compile quotations and follow up on those quotations.
Assign support tickets to appropriate IT support technicians based on their expertise, workload, and availability. Ensure that all issues are addressed in a timely manner and follow up on open tickets to ensure their resolution.
Handle escalations of critical or unresolved issues to higherlevel IT staff or external vendors, if necessary.
Keep endusers informed about the status of their support requests and provide regular updates on any ongoing IT issues or outages.
Handle escalations of critical or unresolved issues to higherlevel IT staff or external vendors, if necessary.
Assign support tickets to appropriate IT support technicians based on their expertise, workload, and availability. Ensure that all issues are addressed in a timely manner and follow up on open tickets to ensure their resolution.

Behavioural Competencies: