General Manager - Eastern Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Eastern Cape, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

5* Game Lodge in the Eastern Cape is looking for an experienced and competent General Manager or Management Couple to oversee the managment of the entire lodge operation.

Attend meetings with the Leadership team as required.
To maintain and ensure the good will of the brand at property level.
To be a key ambassador of the group and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
To ensure that property standards are upheld and maintained.
To ensure the management personnel of the property is up to the brand standard, ensuring a streamlined and effective management structure in line with hospitality trends.
To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
To have monthly one on one meetings with all managers and HODs reporting directly.
To assist in achieving the best procurement agreements for the property
To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Requirements:

5 years minimum management experience in operation of similar size and complexity within a wildlife setting.
F&B Background advantageous
Sound knowledge of MS Office Suite.
Valid Code 08 drivers license and own reliable transport essential.
Unrelenting attention to detail and high standards, excellent hygiene principles
Guest focus philosophy
Excellent communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and selfdiscipline, interpersonal & problemsolving skills.
Proactive, use initiative and creative flair when required.
Committed and loyal, adaptable, and flexible.
Must work accurately under pressure.
People skills tolerance, patience, and care.
Leadership skills with passion for development and skills transfer.
Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
Aware, disciplined, consistent, compassionate, respectable, good communication.
Passionate about sustainable tourism and conservation.