Operations Manager - Cape Town - Sagan Recruitment

    Sagan Recruitment
    Sagan Recruitment Cape Town

    2 days ago

    Default job background
    Description

    Operations Manager

    Job Title: Operations Manager
    Location: Remote (PST Time zone)

    We are seeking an experienced Operations Manager to oversee the delivery of client projects and ensure high standards and timely completion. This role requires someone with experience managing operational workflows, implementing AI-driven systems, optimizing processes, and leading teams to exceed performance expectations.

    Key Responsibilities:

    • Project Management: Oversee client projects, ensuring timely delivery while meeting quality standards.
    • Process Optimization: Identify and address operational bottlenecks across teams, implementing systems that improve efficiency.
    • KPI Management: Build and maintain reporting systems to track KPIs across multiple platforms, ensuring visibility into metrics like speed-to-lead, conversion rates, and project completion.
    • Team Performance Oversight: Monitor and track the daily outputs of team members across different departments, providing actionable feedback and coaching as needed.
    • AI and Automation Systems: Implement AI-driven tools to support business functions, including AI-driven call reviews, AI-generated reports, and lead follow-up systems.
    • Client Communication: Ensure clear, professional, and proactive communication with clients.
    • Framework Implementation: Develop frameworks and systems for client follow-up, ensuring all leads are nurtured across text, email, and voicemail.

    Qualifications:

    • Experience: Proven experience in operations management or project management.
    • Skills: Strong proficiency in Excel/Google Sheets and experience with project management tools (specific platform experience not required).
    • Technical Skills: Understanding of AI prompting, automation tools like Zapier and Make, and data tracking/reporting systems.
    • Attributes: Ability to spot trends, take action, and drive processes forward with a bias for action.
    • Communication: Strong communication skills with the ability to work across teams and manage client expectations.

    Nice-to-Haves:

    • AI development experience.
    • Experience with CRM management (e.g., GoHighLevel).
    • Notion experience.
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