Instructional Designer - Johannesburg - Promapp

    Promapp
    Promapp Johannesburg

    1 week ago

    Default job background
    Technology / Internet
    Description

    About Promapp:

    We are transforming the way people work, everywhere.

    As a global leader in process management and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on our Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

    We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

    About the role:

    Promapp Instructional Designers create engaging on-demand training content that enhances the transfer of the knowledge needed to master the Promapp Process Management Platform and accelerate our customers' adoption journey. They work with a global team of technical content production specialists, product managers, developers, user experience designers, technical writers, and operations personnel to develop impactful on-demand training content that enhances the understanding, experience, and usage of Promapp products.

    Instructional Designers at Promapp take the initiative to own their projects and can quickly adapt rapidly to change. They take a contemporary approach to on-demand training content development—addressing the user as a person and helping them accomplish their goals (as opposed to simply documenting every button and menu option in the UI).

    They have a natural curiosity, willingness, and ability to learn the Promapp Product Platform and are well-versed in the craft of on-demand training content production. They can manage their projects to completion and communicate with stakeholders regarding status updates. They strive to develop explicit and valuable on-demand training content and proactively work toward developing effective stakeholder relationships and improving team processes, practices, and style guides.

    Your contribution will be:

    • Analyze, design, and develop effective and engaging on-demand training material that meets audience needs.
    • Develop training content using sound writing, communication, and technical communication principles and strategies.
    • Act as your own subject matter expert by quickly and effectively learning the Promapp Product Platform.
    • Display a customer-centric attitude and enjoy helping customers learn, adopt our products, and grow their skills.
    • Define problems, collect data, establish facts, and draw valid conclusions to enhance developed content.
    • Work with stakeholders and SMEs to understand, define, capture, and validate their content requirements and propose appropriate content strategies that successfully address the needs of the target audience and involve suitable delivery methods.

    To be successful, we think you need:

    • Bachelor's degree or equivalent experience.
    • 5+ years of working experience in technical instructional design.
    • Hands-on experience in designing, building and configuring RPA workflows.
    • Experience with Miro, LMS, Adobe Creative Suite or similar.
    • Technical writing as well as multi-media design experience.
    • Ideally experience with RPA Instructional Design.

    What's in it for you?

    We offer our entire global workforce an array of exciting perks and benefits, including:

    • Global Gratitude and Recharge Days.
    • Flexible, paid time off policy.
    • Employee wellness programs and counseling resources.
    • Meaningful peer recognition and awards.
    • Paid parental leave.
    • Invention/patenting assistance.
    • Community impact, paid volunteer time, and opportunities.
    • Intercultural learning and celebration.
    • Multiple tools through which to learn and grow, and an incredible global community.
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