Description

Senior ServiceNow Architect

We are seeking an experienced Senior ServiceNow Architect with over 10 years of expertise in designing and developing solutions and architectures on the ServiceNow platform.

Key Responsibilities

• Design and Development: Design and develop solutions and architectures on ServiceNow using industry best practices.
• Requirement Gathering and Client Interaction: Gather requirements, estimate efforts, and interact with clients to understand their needs.
• Project Leadership: Lead ITSM, CSM, and LSD implementation projects, ensuring successful integrations.
• Proposal Development: Work on proposals and provide in-depth expertise on ITSM and CMDB modules, including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Release Management (RM), and Service Catalog.
• ServiceNow Development: Develop on ServiceNow, including Client Scripts, Server Scripts, Notifications, Inbound/Outbound email integrations, Workflow, and Flow Designer.
• Feature Evaluation and Enhancement: Evaluate new features within ServiceNow and recommend enhancements.
• System Integration: Integrate ServiceNow with other systems using API integrations.
• Upgrade Management: Manage ServiceNow upgrades and work with Next Experience, Employee Centre, and Workspaces.
• Integration Hub Orchestration: Utilize Integration HUB orchestrations for seamless system integrations.
• Communication and Collaboration: Communicate effectively with both technical and non-technical audiences, providing clear written and oral communication. Lead and collaborate with team members, facilitating negotiation and collaboration with internal stakeholders.
• Technical Documentation: Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents, create comprehensive technical documentation, and apply Agile methodologies to project management and development processes.
• Troubleshooting and Analytical Skills: Troubleshoot and resolve complex technical issues, demonstrating strong analytical skills.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Over 10 years of experience in ServiceNow architecture and development.
• Skills: Extensive experience with ITSM, LSD, CSM, CMDB, and HRSD, proven track record of handling implementation projects and integrations.
• ServiceNow Development: Proficiency in ServiceNow Development (Client Script, Server Script, Notifications, Email Integrations, Workflow, Flow Designer).
• Agile Methodologies: Strong understanding of Agile methodologies and project management.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
• Documentation and Troubleshooting: Ability to prepare HLD and LLD documents, create technical documentation, and troubleshoot and resolve complex technical issues.
• Leadership and Teamwork: Self-starter with the ability to work with limited supervision and lead a team effectively.

Preferred Qualifications

• IT Asset Management: Experience with IT Asset Management (ITAM), Governance, Risk, and Compliance (GRC), and additional CSM and LSD modules.
• ServiceNow Certifications: ServiceNow certifications in relevant modules.