Medical Underwriter - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.
Discovery Ltd.
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Business Unit:
Discovery Employee Benefits
Function:Underwriting
Date:13 Feb 2024Achieve more than
YOU BELIEVE**- Discovery Corporate and Employee Benefits
Medical Underwriter
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About Discovery

  • Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
    About Discovery Employee Benefits
  • Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
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Key Purpose of the role

  • To underwrite group risk scheme members and provide a fair decision which adequately manages risk. Contribute to the success and growth of the group risk underwriting division.
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Areas of responsibility may include but not limited to

  • Assessment of underwriting cases and compiling an appropriate decision that is fair to the member and manages the risk to Discovery
  • Liaising with the reinsurer, broker, consultants, and members
  • Telephonic member engagement for completion of additional requirements and communication around underwriting decisions
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Issue medicals requirements requests to brokers/service consultants for underwriting members over the acceptable limit.
  • Link the received completed medicals to the system and allocate to the underwriters for a decision.
  • Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
  • Access completed medicals from the various platforms
  • Verify the membership on Paradigm, that covers are aligned on SFE and Compass. Ensure member is on SFE.
  • Ensure all documents submitted are correct and completed in full.
  • Investigate reasons for anomalies on any underwriting process and troubleshoot. Look out for members that need decisions to be reapply
  • Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them to adequately support clients.

Personal Attributes and Skills

  • Selfstarter with a high attention to detail and be able to multitask
  • Good at follow through
  • Exceptional ability to communicate written and verbally
  • Problem solving and solution focused
  • Analytical interpretation
  • Building relationships
  • Coping with pressure (deadlines)
  • Time-Management and Organizational Skills
  • Must be team orientated, willing to assist other team members in the office
  • Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
  • Outstanding customer service skills

Education and Experience

  • Matric
  • Medical qualifications such as a Nursing Diploma, BSc Med, BSc Occupational Therapy or similar (advantageous)
  • Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
years industry experience in medical underwriting OR claims


EMPLOYMENT EQUITY

  • The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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