Incident Specialist - Sandton, South Africa - Volaris Group Inc.

Description

Job Summary:

Job Description:


We'd like to meet an Incident Specialist who:
Ensures that incidents and requests are handled according to agreed procedures

Ensures that documentation of the supported components is available and in an appropriate form for those providing support

Creates and maintains support documentation


The Incident Associate Responsibilities include:

• Ability to investigate and provide solutions for issues raised either from client calls to the service desk or from internal sources
• Ability to produce clear specifications relating to user problems that ensure timely and efficient solutions
• Ability to recognise when a call is not readily resolvable, and how to escalate it
• Ability to carry out testing and investigate and report error found
• To assist the Service Desk Manager and/or Service Desk Team Leader to control the number of calls open on the Help Desk
• To use the formal call logging system in place, and be responsible for the quality of the information recorded
• Ability to work as part of a team
• Demonstrate an excellent customer service focus when dealing with clients
• Produce site visit reports and following up actions where appropriate
• Takes ownership for learning

Worker Type:
Regular


Number of Openings Available:
1