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    • Senior Healthcare Customer Service Representative – Nights - Cape Town - TTEC

    TTEC
    TTEC Cape Town

    1 month ago

    Default job background
    Full time
    Description

    Senior Healthcare Customer Service Representative – Nights

    This is a unique opportunity to make a difference in the lives of customers. As a Senior Healthcare Customer Service Representative, you will be responsible for resolving escalated or complex customer calls.

    Key Responsibilities:

    • Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
    • Conduct research to provide answers for customers to resolve their issues
    • Work flexible hours that may include evenings and nights to support USA customers

    Requirements:

    • 2+ years of customer service experience with some post-secondary education
    • Comfortable making decisions based on assessing situations and researching solutions
    • A solution-oriented mindset to ensure happy customers
    • Leadership skills to contribute to team success
    • Computer experience required

    What We Offer:

    • Leadership that supports career growth and professional development
    • An inclusive culture and community-minded organization
    • A global team of lifelong learners guided by our company values
    • A competitive benefits package including PTO, tuition reimbursement, health and wellness incentives

    The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience and qualifications.

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Senior healthcare customer service representative nights