Assistant Manager - Cape Town - Numeral Financial Services Group

    Numeral Financial Services Group
    Numeral Financial Services Group Cape Town

    1 week ago

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    Description

    Assistant Manager Job Description

    The Assistant Manager is a crucial role at our guesthouse, overseeing daily operations to ensure exceptional hospitality and customer satisfaction.

    This position involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

    Main Responsibilities

    • Guest Services:
      • Welcome guests upon arrival, provide check-in and check-out services.
      • Respond to guest inquiries via phone or in person.
      • Address and resolve guest issues and complaints in a timely and professional manner.
      • Provide local area information, recommendations, and assistance with travel arrangements.
    • Booking and Reservations:
      • Manage guesthouse bookings through online platforms, phone, and direct reservations.
      • Ensure accurate and up-to-date availability of rooms.
      • Handle cancellations, modifications, and special requests.
    • Property Management:
      • Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
      • Coordinate with housekeeping and maintenance teams to address any issues or repairs.
      • Perform regular inspections to ensure high standards of cleanliness and safety.
    • Administrative Duties:
      • Maintain accurate records of bookings, payments, and guest information.
      • Prepare invoices, manage payments, and handle refunds as needed.
      • Monitor and manage the guesthouse budget, including expenses and revenue.
    • Marketing and Promotion:
      • Promote the guesthouse on social media, booking platforms, and other relevant channels.
      • Respond to online reviews and maintain a positive online presence.
      • Implement marketing strategies to attract new guests and increase occupancy rates.

    Rewards and Salary: The estimated salary for this position is R 35,000 - R 45,000 per month, depending on experience. We offer a competitive package with benefits and opportunities for growth and development.

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