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    • Senior Administrator: Claims - Sandton - Alexforbes

    Alexforbes
    Alexforbes Sandton

    3 weeks ago

    Default job background
    Description

    The company seeks a Senior Administrator to support the Centralized Claims team. The ideal candidate will possess strong administrative skills and experience in claims processing.

    Key Responsibilities:

    1. Manage centralized claims, including automation.
    2. Check and authorize claims within a 24-hour turnaround time.
    3. Ensure accurate and up-to-date narratives.
    4. Monitor daily Khanya reports and identify risk areas.
    5. Increase automation for cash claims.

    Additional Duties:

    1. Respond to emails within a 24-hour turnaround time.
    2. Distribute mailboxes and flag important messages.
    3. Review reports before submission to internal and external parties.
    4. Prepare statistics on team functions, risks, and compliance.
    5. Resolve escalation queries.

    Fund Administration:

    1. Generate weekly, monthly, annual, bi-annual, and quarterly reports across all admin processes and systems.
    2. Perform monthly checks and balances across all admin processes and systems.
    3. Run monthly batches and resolve discrepancies.
    4. Clear emails and queries according to service standards.
    5. Perform other related duties as required by the position and company operational needs.

    Year-End Tasks (where applicable):

    1. Prepare information for the financial year-end.
    2. Address audit queries until the release of financial statements.

    Stakeholder Relationships:

    1. BUILD STRONG RELATIONSHIPS WITH INTERNAL AND EXTERNAL CLIENTS.
    2. DRIVE CUSTOMER LOYALTY THROUGH EXCEPTIONAL CUSTOMER SERVICE SUPPORT.
    3. DEMONSTRATE A DEEP UNDERSTANDING OF CLIENT NEEDS AND THE MARKET THEY OPERATE IN.
    4. WORK COLLABORATIVELY WITH OTHER DEPARTMENTS TO RESOLVE CLIENT ISSUES.
    5. COMMUNICATE EFFECTIVELY WITH CLIENTS TO RESOLVE ISSUES WITHOUT ESCALATIONS.
    6. DEVELOP AND MAINTAIN EXCELLENT BUSINESS RELATIONS WITH NEW CLIENTS.

    Customer Experience, TCF:

    1. MANAGE CUSTOMER EXPERIENCE AT ALL TOUCH POINTS.
    2. IMPLEMENT THE 6 WAYS OF TCF IN DAILY OPERATIONS.

    Systems and Reporting:

    1. ENSURE REPORTING IS DELIVERED ON TIME.
    2. MONITOR SYSTEMS AND MANAGE UPTIME.

    Operational & Financial Success:

    1. MINIMIZE EXPENSES IN LINE WITH COMPANY STANDARDS AND LIMITS.
    2. ELIMINATE PI CLAIMS.

    Quality Assurance:

    1. ENSURE STAFF ADHERE TO SLA/SLS.
    2. ENSURE OUTPUT FROM STAFF MEETS HIGHEST QUALITY STANDARDS.
    3. LIVE THE ZERO-ERROR CULTURE AND IMPACT ELIMINATION OF E&O'S.

    Competencies:

    1. ADVANCED MS OFFICE SKILLS.
    2. INTERMEDIATE OPERATIONS MANAGEMENT SKILLS.
    3. INTERMEDIATE BUSINESS RELATIONS SKILLS.
    4. ADVANCED ACCOUNTABILITY AND DEPENDABILITY SKILLS.
    5. ADVANCED ATTENTION TO DETAIL SKILLS.
    6. ADVANCED PLANNING AND ORGANISING SKILLS.
    7. ADVANCED EFFECTIVE PRIORITISATION SKILLS.
    8. ADVANCED CUSTOMER FOCUS SKILLS.
    9. ADVANCED EFFECTIVE COMMUNICATION SKILLS.
    10. ADVANCED INTERPERSONAL SKILLS.
    11. ADVANCED COLLABORATION AND PARTNERING SKILLS.
    12. ADVANCED TAKING INITIATIVE SKILLS.
    13. ADVANCED LEARNING AGILITY SKILLS.
    14. ADVANCED TEAMWORK SKILLS.
    15. BUILD EMOTIONAL CONNECTION WITH ALEXFORBES' BRAND.

    THE COMPANY CONSIDERS ITS APPROVED EMPLOYMENT EQUITY PLANS AND TARGETS IN THE RECRUITMENT PROCESS AND PROMOTES EQUAL OPPORTUNITIES FOR PEOPLE WITH DISABILITIES.

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