Internal Business Consultant - Cape Town, South Africa - Juru Holding (Pty) Ltd

Juru Holding (Pty) Ltd

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Responsibilities:

Collaborate with business units and functional teams to understand endtoend business processes, identifying key decision points with capacity constraints.
Evaluate decision points and assess the suitability of Merlynn TOM's Digital Twin capability, defining potential business cases.
Engage stakeholders to understand, design, and model decisions using the Merlynn TOM platform.
Train the Digital Twins using data analysis and manipulation techniques.
Work with IT teams to integrate Digital Twins into existing or new systems.
Conduct training sessions for business users on interacting with Digital Twins.
Provide training on using the Merlynn TOM platform, enabling users to create their own Digital Twins in a sandpit environment.
Support the daytoday operations of the Automation Team, establishing governance and support processes, monitoring performance, and tracking benefits and models' effectiveness.

Qualifications and Experience:

Bachelor's degree in Engineering, Business Management, or a relevant field is essential.
Minimum of 5 years of experience in business analysis or process engineering, demonstrating strong analytical and problemsolving abilities.
Proficiency in data analysis, including data extraction and manipulation.
Excellent relationshipbuilding skills and the ability to establish rapport.
Previous experience in shortterm insurance and contact center environments is advantageous.
Exposure to the financial services sector is a plus.

Skills and Knowledge:

Selfmotivated with the ability to work independently and proactively towards predefined goals and objectives.
Strong facilitation skills to lead workshops and gather business and process requirements.
Quick learner with the ability to grasp new systems and processes rapidly.
Financial and business acumen.
Familiarity with tools such as Power BI, QlikView, Business Objects, and Excel for data extraction, manipulation, and interpretation.
Preferable understanding of platforms/methodologies like Merlynn TOM, Atlassian toolset, Agile, and Scrum framework.
Excellent negotiation skills and experience working with diverse stakeholders.
Basic project management abilities.
Keen attention to detail.
Conflict management and strong interpersonal skills.
Process improvement and optimization mindset.
Familiarity with automation, artificial intelligence, and machine learning concepts and tools.
Understanding of change management disciplines, including stakeholder management, communication, and business readiness.
Strong problemsolving and analytical orientation.
Ability to work independently and make informed decisions.
Change leadership and emotional intelligence.

Competencies:

Ability to drive strategy and align initiatives with organizational goals.
Strong client focus and dedication to delivering exceptional service.
Resultsdriven and motivated to achieve targets.
Collaborative mindset and the ability to work effectively in crossfunctional teams.
Cultivates innovation and encourages creative problemsolving.
Flexible and adaptable to changing environments.
Proficient in analyzing complex systems and processes.
Skilled in eliciting and documenting business requirements.
Competent in business process mapping.
Knowledge of IT governance, compliance, and quality improvement practices.
Familiarity with relevant technologies.

Job Types:
Full-time, Permanent