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    • Service Coordinator - Cape Town - West Coast Personnel

    West Coast Personnel
    West Coast Personnel Cape Town

    1 month ago

    West Coast Personnel background
    Description
    **Key Responsibilities:**
    • Facilitate equipment repairs for clients to ensure seamless operations.
    • Maintain close communication with service technicians and field supervisors to meet Service Level Agreements (SLAs).
    • Efficiently dispatch service calls, coordinating efforts with team members to optimize resource allocation.
    • Provide technical assistance and support to field technicians and service agents, including work order management and troubleshooting.
    • Cultivate strong relationships with clients and store partners through professional communication, guaranteeing their service requirements are met.
    • Respond promptly to customer inquiries and requests via phone and other channels.

    **Requirements:**
    • At least 24 years of experience in a service administration, dispatch, or service coordination role.
    • Familiarity with the coffee, beverage, refrigeration, or QSR industries is an asset.
    • Demonstrated ability to manage time effectively and prioritize tasks in fast-paced environments.
    • Proficiency in Microsoft Office applications (Outlook, Excel, Word) and adaptability to new software systems.
    • Possession of reliable transportation.
    • Excellent interpersonal, verbal, and written communication skills.
    • Solid organizational and analytical thinking abilities.
    • Able to work independently and collaboratively within a dynamic environment.

    **The Role:**

    The successful candidate will have the opportunity to work in a dynamic industry, driving growth and success. This role requires a strong background in service administration, dispatch, or service coordination, with excellent communication and organizational skills. If you possess the required experience and skills, we invite you to apply for this exciting opportunity.

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