Branch Supervisor - Johannesburg, South Africa - takealot

    takealot
    takealot Johannesburg, South Africa

    2 weeks ago

    takealot background
    Description

    , a leading South African online retailer, is looking for a highly talented Branch Supervisor to join our TDT Department in Johannesburg

    We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

    This position reports to the Hub Manager

    Your responsibilities will include:

    Operational Duties:

  • Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
  • Ensure that customer orders are collected in full within five (5) minutes of entering the department
  • Management of Q-minder system
  • Ensure customers have satisfactory experience when collecting from the facility
  • Manage customer expectations
  • Manage customer aged orders within prescribed parameters
  • Ensure consistent application of company policies and procedures.
  • Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
  • Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
  • Works closely with management to identify and resolve all issues and ensure quality service to our customers.
  • Perform all other duties as assigned.
  • You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
  • You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.

    • Cost Management:

  • Manage daily staff and overtime efficiently to ensure labour cost are controlled.
  • Ensure that resource productivity is measured and reported to eliminate waste.

    • Reporting & Admin:

  • Extracts data and generate reports which will assist in performance tracking and decision making.
  • All administrative documentation is labelled and filed as per procedures.
  • All daily, weekly and monthly reports/ meeting minutes are up to date

    • People Management:

  • Trains and supervise employees to carry out the functions under their control.
  • Ensure that signed Job Descriptions are on file for each of your staff members.
  • Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
  • All overtime and acting allowance must be approved before work is done
  • Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.

    • SHE, Risk Quality & 5S Duties:

  • Ensure 5S housekeeping standards are implemented and maintained
  • Implement and maintain health and safety standards

    • Attributes required:

  • Ability to lead a team of people
  • Be punctual
  • Having excellent analytical and problem solving skills
  • Being reliable and trustworthy
  • Having good concentration
  • Having interpersonal abilities
  • Having knowledge about routes and geography
  • Being able to work under pressure
  • Must have a sound grasp of computers and the various, commonly used programs
  • Being able to meet deadlines
  • Having good communication skills
  • Have a good grasp of admin work
  • Must be able to lead from the front
  • Have a clean driving and criminal record
  • Be of sober habits
  • Must be available to work overtime when needed

    • Qualifications:

  • Matric Certificate
  • and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous
  • 3-5 years' experience in Fleet Control

    • The Environment :

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.

    • We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING