Operations Manager - Stellenbosch, South Africa - Singita (Pty) Ltd

Description

The main role of the Singita Premier Wine Direct (SPWD) Operations Manager is to be responsible for important strategic development, analytical and cross-department projects that help the expansion of Singita's extensive wine program; as well as contributing heavily to the day-to-day operations.

• Reports to the SPWD General Manager.
• Support and understudy to the SPWD General Manager.
• Work across geographies, cultures, functions, and seniorities.
• Coordinate with departmental heads to guide business change projects.
• Offers leadership, coordination, accountability, encouragement, and training to lodge sommeliers as guestfacing team members bringing to life the uniquetohospitality deep wine focus.
• Ensures that SOPs are trained, implemented and maintained across the properties' service and administrative spectrum.
• Engages directly in managing wine inventories, stockcounts, sommeliers, and wine steward teams across the conservation properties through an inspirational approach.
• Assist with wine replenishment planning across properties.
• Support Sommelier teams' administration, training, and accountability.
• Support service to ensure that all guestrelated requirements are met timeously and efficiently.
• Oversee the development of the export wine consignments channel.
• Scrutiny of wine consumption analyses to identify opportunities to improve efficiency.

• At least 5 years of experience in project management, consulting, finance, or operational roles, ideally with multimarket experience.
• Bachelors' degree
• A keen passion for wine and a willingness to learn from the very best preferably having completed Cape Wine Academy Diploma or WSET 2 certification or plans to complete in immediate future.
• Successful completion of WSET 3 will be a requirement if appointed.
• Strong written and verbal communication skills to provide an exemplary engagement with guests, team members and suppliers alike.
• Excellent stakeholder management required.
• Experienced with a high capacity to manage multiple complex; projects, operations, and people simultaneously while delivering highquality outputs.
• Strategic, operational, and cross business projects that result in improved customer acquisition, retention, and credit performance. (Commercially minded).
• Coordinate with departmental heads to guide business change projects.
• Ability to learn and work in a fastpaced and challenging environment. Confident, proactive, and positive outlook. Ability to work independently and as part of a team.

• Stellenbosch,