Experience Centre Ambassador – Air Services - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    4 days ago

    Isilumko Staffing (JHB) background
    Description

    Job Purpose

    We are seeking enthusiastic and friendly individuals to join our team as an Experience Centre Ambassador – Air Services.

    In this role, you will focus on booking and managing air transportation, alongside other guest journey services, while providing exceptional customer support.

    Key Responsibilities

    • Book and manage all aspects of the guest journey, including cruise itineraries, shore experiences, hotels, with a special focus on reserving and handling guest air transportation.
    • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
    • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
    • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
    • Provide feedback on customer support processes and suggest enhancements.

    Skills and Requirements

    • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality, with a focus on booking and managing air services.
    • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
    • Fluency in English (written and spoken); additional languages are a plus.
    • Confident in phone and video communications, representing the brand professionally.
    • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
    • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
    • Willingness to work full-time on shifting schedules, including weekends, to support global markets.

    Emotional Qualities

    • Genuine interest in global travel destinations, even if you haven't visited them all.
    • Enthusiastic, with the ability to see tasks through to completion.
    • Adaptable and thrives in a start-up environment where change is constant.

    Working Hours

    This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.



  • Isilumko Staffing (JHB) Johannesburg

    Job Description · This role is ideal for individuals who are passionate about delivering exceptional guest experiences, working collaboratively as part of a dynamic team, and driving growth for a start-up brand. · Key Responsibilities: · Manage all aspects of the guest journey, i ...


  • Job Masters Pty Ltd Boksburg

    COMPRESSOR FSTPosition: Service TechnicianReports To: Aftermarket ManagerSubordinate Position: None · Main Responsibilities and Functions of the Job · Your key duties will include, but not be limited to: · Travel to customer job sites to troubleshoot and maintain industrial equip ...


  • Hominum Management Solutions Johannesburg

    Job Title: Air Freight Export Controller · As a key member of our team, you will be responsible for managing and coordinating air freight export operations. · Key Responsibilities: · Manage and coordinate air freight export operations to ensure timely delivery. · Prepare and proc ...


  • ATNS SOC Limited Johannesburg

    Position Summary · Air Traffic Controller responsible for providing Tower & Approach Procedural and Radar Air Traffic Control Services at FAOR and FACT Cape Town, ensuring safe and efficient air traffic flow. · Job Description · Key Responsibilities · Maintain own proficiency and ...


  • Orion Real Estate Ltd Johannesburg

    About Us · At Orion Real Estate (Pty) Ltd, we take pride in delivering exceptional property management services across South Africa. · Job Description · We are seeking a skilled Air Conditioning Technician to join our dynamic team and ensure the comfort of our tenants and clients ...


  • WSP Global Inc. Johannesburg

    We are seeking leaders who share our guiding principles: valuing our people and reputation, being locally dedicated with international scale, being future-focused and challenging the status quo, fostering collaboration in everything we do, and having an empowering culture that ho ...


  • ATNS SOC Limited Johannesburg

    Head of Aeronautical Information Management & Systems · Job Category: Transport and Logistics · Location: Johannesburg · Contract Type: Permanent · Remuneration: Market Related · Job Summary (50 words) · The Head of Aeronautical Information Management & Systems will ensure the pr ...


  • LMP RECRUIT Johannesburg

    Job Description · Summary: · A senior sales professional with a strong background in the Compressed Air industry. · 5+ years of experience in achieving revenue and profitability targets. · Excellent communication and customer service skills. · Duties: · Sales and Customer Service ...


  • Job Masters Johannesburg

    HVAC National Technical Manager · Commercial Air Conditioning Systems - Johannesburg · We are seeking an experienced and highly skilled National Technical Manager to lead the technical operations of our Commercial Air Conditioning Systems division. This role requires deep technic ...

  • SFI Group (Pty) Ltd

    HVAC Technician

    15 hours ago


    SFI Group (Pty) Ltd Johannesburg

    **Cooling and Heating Experts Wanted** · We are seeking a skilled and qualified HVAC Technician to join our team. As an HVAC Technician, you will be responsible for servicing, maintaining, and repairing air-conditioning and refrigeration systems across various sites. · **Key Resp ...


  • Service First Group Johannesburg

    Job Description · We are seeking a skilled Technician to maintain, repair, and install district heating, ventilation, air conditioning (HVAC), and refrigeration systems, as well as related equipment. · The ideal candidate will perform preventive maintenance, routine servicing of ...


  • SFI Group Johannesburg

    Job Description for HVAC Technician at {company} · We are seeking a skilled and qualified HVAC Technician to join our team. As an expert in air-conditioning and refrigeration systems, you will be responsible for servicing, maintaining, and repairing these systems across various s ...


  • SFI Group (Pty) Ltd Johannesburg

    HVAC Technician Role · We are seeking a skilled and qualified HVAC Technician to service, maintain, and repair air-conditioning and refrigeration systems across various sites. The ideal candidate will be part of a dynamic team ensuring comfort, efficiency, and reliability for our ...


  • ATNS SOC Limited Johannesburg

    Trainee Flight Procedure Specialist · Conceptualize, design, and develop safe, efficient, effective, and environmentally considerate Instrument Flight Procedures in accordance with ICAO DOC 8168 Volume I and II and Annex 6 criteria. · Major Activities · Prepare drawings as requir ...


  • Empire Recruitment Johannesburg

    Sales Excellence Starts Here · We're seeking a dynamic, self-motivated professional to elevate our client's sales strategy. · Key Responsibilities: · Expand and grow our customer base · Conduct product marketing and competitive analysis · Drive sales across Southern Africa and ov ...


  • Standard Bank of South Africa Limited Johannesburg

    Job Overview · To provide expert advice and guidance on mechanical technical services for Standard Bank's Retail and Commercial buildings, ensuring installations, projects, and operations meet customer requirements and standards. · Key Responsibilities · Provide subject matter ex ...


  • Kuehne + Nagel AS Johannesburg

    We deliver high-quality solutions to our customers, making us leaders in the logistics industry. · Your Role · The Air Logistics Customer Care Specialist ensures that our customers' experience is positive every time they engage with Kuehne + Nagel. This role involves working with ...


  • SPECD Pty Ltd Johannesburg

    Clearing and Forwarding Coordinator · This role involves coordinating the movement of goods through customs, ensuring timely and efficient clearance and forwarding of shipments. · Duties & Responsibilities · The successful candidate will be responsible for: · Planning and coordin ...


  • Fluidra Waterlinx (Pty) Ltd Johannesburg

    Creating the Perfect Pool Experience · Fluidra strives to provide a fun and inclusive work environment guided by our core values. We aim to deliver exceptional pool experiences responsibly, with operations in over 45 countries. · About the Role · The successful candidate will be ...


  • World Wide Drill Training & Consulting Johannesburg

    Job Role · The successful candidate will oversee all aspects of our Aftermarket business nationally. · Responsibilities: · P/L responsibility for Aftermarket business · Day-to-day operation of Service Department · Service Support to service staff and customers · Product Support t ...

Jobs
>
Johannesburg