Media Agency Operations Manager - Johannesburg, South Africa - Recruitment Matters Africa

Recruitment Matters Africa

Verified Company

Johannesburg, South Africa

6 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client is looking for an Operations Manager that will be responsible for ensuring that all operations are completed in an efficient, timely, and cost-effective manner.

Responsibilities:

Make important policy, planning, and strategy decisions
Provide inspired leadership for the organization
Develop, implement, and review operational policies and procedures
Assist HR with recruiting when necessary
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing
Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
Manage staff levels, wages, hours, contracts, labour to revenues
Work with senior stakeholders
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
Work with the board of directors to determine values and mission, and plan for short and longterm goals
Identify and address problems and opportunities for the company
Build alliances and partnerships with other organizations
Support worker communication with the management team
Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customerservice standards; resolve problems; complete audits; identify trends.
Develop operations systems based on requirements; develop, implement, enforce, and evaluate policies and procedures.
Analyse and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Meet regularly with all clients to gauge client satisfaction or potential issues and work with the internal team and AM to mitigate and solve issues
Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings

Key Skills:

Ability to build consensus and relationships among managers; partners; and employees,
Excellent communication skills,
Solid understanding of financial management,
Strong decision making capabilities
Proactive mindset,
Ability to manage multiple tasks simultaneously.

Qualifications:

Bachelor's degree in operations management or related field
Operational management experience in a digital marketing agency
Experience working with a development department and team
Experience in management, operations, and leadership
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cashflow management

Ability to commute/relocate: