Workday Configuration Support Analyst - Midrand, South Africa - SRIVEN IT SOLUTIONS

SRIVEN IT SOLUTIONS
SRIVEN IT SOLUTIONS
Verified Company
Midrand, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Role Description and Responsibilities:

One of the largest internationally renowned Accounting and Auditing firm is
urgently looking for **Workday Configuration Support Analyst (Senior Associate)

  • HCM & Compensation **to join the HR Systems Practice in Operate Digital.


The Operate Digital HR Systems Practice are a team of People Technology professionals providing Application Evolution Services for their clients.

Thier primary objective is not simply to be a support provider who resolves 'tickets' but to partner with their clients to ensure that they are solving their business problems and maximising their investment in their chosen HR Technology Platform.


As a configuration analyst in the team you will be responsible for working directly with their clients and service managers on a daily basis to deliver their managed services capability.


Responsibilities:


  • Working as part of their Workday Application Evolution Services team using your expertise of Workday to help resolve incidents for their clients whilst also providing ongoing maintenance services.
  • Soliciting client requirements, presenting and facilitating workshops, analysing data, and configuring solutions in Workday to ensure configuration remains current.
  • Working at all levels within their clients' organisations from Csuite to the back office operations teams
  • Responsible for timely escalation to lead support analysts of challenges, risks or alternative functional design solutions when necessary
  • Taking responsibility for your own development with more senior colleagues and the development of more junior colleagues through career coaching and mentoring

Skills and experience:


  • Experience of supporting & configuring HCM, Compensation and/or Advanced Compensation.
  • Experienced in underpinning Cross Product areas such as Security & Reporting.
  • Current Workday Pro or Active Implementation Certification in Compensation functionality (desirable but not mandatory)
  • The ability to listen to requirements and provide imaginative solutions.
  • Strong analytical and problems solving skills with experience in being able to implement and deliver solutions
  • Experience of using case management systems for incident tracking and managing SLAs.
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