Commercial Service Manager - Klerksdorp, South Africa - SydSen Recruit

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Klerksdorp, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Commercial Service Manager - Klerksdorp


Our client is in search of a highly skilled and motivated individual to assume the role of
Commercial Service Manager at their
dealership based in
Klerksdorp.


Primary Responsibilities:


  • Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
  • Cultivate a positive and collaborative work environment.
  • Ensure the delivery of highquality vehicle maintenance and repair services, surpassing customer expectations.
  • Pursue continuous improvement in service efficiency and effectiveness.
  • Establish and nurture strong relationships with customers.
  • Promptly address concerns, ensuring a positive and memorable service experience.
  • Stay informed about industry trends and technological advancements.
  • Implement innovative solutions to elevate service operations.
  • Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
  • Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
  • Collaborate with the sales team to identify opportunities for servicerelated revenue growth and implement strategies to enhance service department profitability.

Qualifications:


  • A minimum of 2 years' experience as a Commercial Service Manager.
  • Demonstrated ability to lead and motivate a diverse team.
  • Solid understanding of automotive systems and repair processes.
  • Dedication to delivering exceptional customer service.
  • Excellent verbal and written communication skills.
  • Proficiency in analysing and resolving complex issues efficiently.
  • Effective planning and organizational abilities.

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  • For more information please contact:
**Rebecca Nel
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