Account Manager - Paarl, South Africa - United Exports

Description

Job Description
We are seeking a dedicated and results-oriented Account Manager to take charge of our stonefruit sales initiatives in designated markets. The ideal candidate will excel in cultivating and nurturing customer relationships, implementing strategic marketing programs, and maximising returns for our growers while optimizing the companys profit margin.

Key Performance Outputs:

• Build Trusting Relationships: Develop and nurture trust with major customers to maximize growth opportunities and foster long-lasting partnerships.
  
• Efficient Program Delivery: Ensure timely and efficient delivery of programs and sales to customers, meeting their expectations and building satisfaction.
  
• Sales Growth: Play a vital role in generating new sales, contributing to the growth of existing accounts, and meeting set targets.
  
• Global Engagement: Travel abroad to maintain and secure customer programs, facilitating sales across various international markets.
  
• Reporting and Forecasting: Prepare regular progress reports and forecasts for both internal and external stakeholders, keeping everyone informed and aligned.
  
• CRM Management: Ensure accurate and up-to-date customer information on the CRM system, supporting effective communication and decision-making.
  
• Marketing Collaboration: Confirm and manage seasonal marketing plans with customers, aligning strategies with business objectives.
  
• Sales Process Management: Oversee the entire sales process, from order creation to finalization, ensuring timely fulfillment and accurate costings.
  
• Innovative Problem-Solving: Resolve customer issues, handle complaints, and initiate solutions to maintain trust and satisfaction.
  
• Financial Management: Ensure client payment terms, credit limits, and price sheets are in place, and manage debtors for timely payments.
  

Requirements

Qualifications/Experience:
Only applicants who meet the outline role requirements will be considered.

• BCom Degree with a Marketing / Logistics / International Trade as a Major.
  
• Minimum 5 years experience post qualifications.
  
• NB Experience in a similar role within a fresh produce / FMCG / perishable goods organisation is a non-negotiable.
  

Technical/Functional:

• Computer literacy: MS Office (Excel, Word, PowerPoint)
  
• Knowledge of CRM software advantageous
  
• Knowledge of ERP system advantageous (eg Netsuite)
  
• Excellent e-mail etiquette
  
• Fruit marketing knowledge and some degree of product knowledge
  

Requirements
International Export of fresh produce Soft / Fragile fruit experience Attention Detail Price negotiations Customer management Reporting